Standard Chartered Bank

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Trụ sở chính: Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam

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Standard Chartered operates in some of world’s most dynamic markets, leading the way in Asia, Africa and the Middle East. Its income and the number of employees have more than doubled over the last five years primarily as a result of organic growth and supplemented by acquisitions. Standard Chartered aspires to be the best international bank in its markets through leading by example to be the right partner for its stakeholders. The group now employs 80,000 people, representing 125 nationalities, in more than 1,750 branches and outlets located in over 70 countries. More than 90 per cent of its operating income and profits are from Asia, Africa and the Middle East. In Vietnam, Standard Chartered’s history can be traced back to 1904 when we opened the first branch in Saigon. We currently have three branches, in Hanoi and Ho Chi Minh City and are committed to growing our presence in Vietnam. Our investment in Vietnam is over US$ 100 million and we employ over 600 staffs. Standard Chartered provides a full suit of Wholesale Banking products and services to corporates and financial institutions. We expanded our service portfolio with the opening of Consumer Banking business to individuals and small and medium enterprises. Standard Chartered has very strong income momentum in Vietnam and expects this to accelerate over the next years as we develop our businesses. We want all our stakeholders to see us as The Right Partner- Leading by Example. We use our international expertise and bring our vast experience in other emerging markets to actively contribute to the development of the banking and finance sector in Vietnam. We also play an active role in the Vietnamese community and have demonstrated this by many social and charity activities

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Việc làm tại Standard Chartered Bank

Personal Assistant To Head of Human Resources

23/10/2019

Thỏa thuận

Hà Nội

Business
• Develop & support implementation of HR initiative plans;
• Support Employee Value Proposition campaign and program
• Work with Head of HR to organize/prepare for staff activities, external events and CSR activities;
• Provide general administration and support to the Head of HR
• Act as coordinator/Project coordinator for key HR Projects;
Processes
• Manage calendar and organize meeting;
• Coordinate internal and external meetings and take notes as per regulatory requirements;
• Payment clearance in HR;
• Administration of the day-to-day operations of the human resources function and duties;
• Handle day-to-day efficient operation of the HR office;
• In charge of HR Communication e.g.: the Bridge, Broadcaster, newsletter, Press release, updates to regional, etc….
• Ad hoc duties as required to support Head of HR and HR Team.
• Manage HR reports and HR report system if required
People and Talent
• Act as a point of contact for the HR Team;
• Coordinate & manage vendors used by HR;
Risk Management
• Provide support to HR team in the implementation of policies & local regulations.
• Support Audit and Control environment requirements.
Governance
• Ensure proper HR documentation is issued in line with Group and local requirements;
• Coordinate & manage vendors used by HR;
• Coordination for off shored HR functions;
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Key Stakeholders
Internal:
• Human Resources Team on shore and off shore
• AskHR
• Local Business/Function Heads & employees
External:
• HR Service Providers, stakeholders, etc.
Other Responsibilities
• Comply with all Bank’ policy & regulatory requirements
• Comply with all regulatory/finance & no audit issue
• No violation of rules on process, disclosure and with codes of conduct
• No violation of regulatory requirement
• No violation of Financial control guidelines/policy
• Meeting the deadline as per SLA
2 năm trước Xem thêm

Executive Assistant to Compliance Department

17/10/2019

Thỏa thuận

Hà Nội

Compliance
• Support with simple steps/ documentation in Compliance projects, trainings and compliance monitoring/review upon request.
• Assist with simple steps in dissemination of new regulations including scanning, translating official dispatch on case-by-case or ad hoc basis; assist with administration steps in fine-tune and dispatch of official letters from time to time as assigned by Head of Compliance.
• Assist with arranging logistics for regulatory visits and for occasional visits to regulators; ensure this task is in compliance with Gift and Entertainment Policy and Procedure and relevant Standards.
• Formatting and preview documents before seeking signature/endorsement from Head of Compliance.
Risk management
• Assist senior Compliance officer with undertaking of periodical self-assessment on key controls standards on vendor management, regulation management, regulatory reporting, operational loss and operational risk reporting, reconciliation and provision.
• Vendor management: support Head of Compliance and/or senior Compliance officers with on-boarding, maintaining and periodical CST check, yearly reviewing contracts…
• Financial control: support Head of Compliance in reviewing cost centers ownership, balance substantiation
Administrative/Secretariat
• Understanding and application of SCB systems – Travel & Expense, eProcurement, RMS, Peoplesoft, Financial Control System, etc for respective work. Maintain and control compliance stock: stationery, physical assets…
• Administrative and logistic support for new Compliance staff
• Monitor attendance/leave plan, work lists and trainings of Compliance department
• Arrange logistics for Business and Functional Compliance trainings, meetings, scheduling & administrative work such as stationery, system access, team event logistics for all compliance units (FCC, Biz Compliance and Regulatory Compliance).
• Effective management & co-ordination of diary(s) including booking of internal & external meetings/appointments (discussion, training, seminars, offsites, interviews, regional staff visits, regulator visit)
• Organise travel itineraries including meeting coordination, booking flights and transfers, booking hotel and other facilities, handling visas applications etc.
• Effective communication with key stakeholders, both internal and external, in coordinating requirements and requests
• Act as secretariat for Compliance top meetings, department meeting and other relevant meetings as assigned by Head of Compliance.
• Assist Head of Compliance to monitor claims, business expenses, accrued expenses; prepare necessary forms for submission to Finance for processing expense claims, accrual and other payments.
• Calendar and schedule regular daily and monthly appointments by Head of Compliance.
2 năm trước Xem thêm

Assistant Manager, Retail Lending Operations

17/10/2019

Thỏa thuận

Hà Nội

Strategy
• Responsible for developing the processing and support strategy applicable to each product to ensure that it is in line with the overall Retail Banking and Wealth Management Operations strategy and that meets the needs of the individual product
Business
• To continuously challenge and improve current process to reduce TAT and increase productivity
• To perform any assignments that may be required from time to time.
• Identify and drive change to processes to improve productivity and standardization.
• Responsible for the collective performance of the in-country Operations functions supporting the relevant product against the agreed performance and risk metrics and the associated thresholds.
• Active to participate in lending operations related new projects, new business services launching.
Processes
• To perform operations of retail lending ops business capabilities (personal loans, mortgage loans)
• To continuously drive change and improve current processes to reduce Turn Around Time and increase productivity
• To back up and perform any assignments that may be required from time to time.
• Dealing with stakeholders for ongoing management of customer and business issues, new product launches and other lending operations issues from time to time.
• Perform end-to-end lending operations processes in compliance with Group and Local policies, Operational Procedures, e.g quality documents checking, disbursement, loan maintenance, collection, reporting under agreed timelines and no operational loss occurrence.
• Active to participate in retail lending related new projects, new business services launching.
• Build and maintain a strong relationship with existing customers.
• Assist Unit Head in over-all risk management of the unit and represent unit in necessary discussion with stakeholders/clients
People and Talent
• Complete all mandatory learning as assigned by Group
• Self-motivate, train and develop to achieve high quality service to clients and avoid errors
Risk Management
• Ensure no surprises culture – no failed audits, no operational loss.
• Manage the maintenance of operational integrity throughout the unit.
• Proactively monitor and manage operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Unit Head, Retail Lending Ops.
• Responsible for the identification, escalation, management and mitigation of all aspects of risk in accordance with all relevant products at Group product level policies.
• Follow up to ensure all reported risks have been eliminated.
• Ensure products & services are delivered in compliance with local Regulatory Requirements.
• Ensure approved generic Product Program and their corresponding Country Addendum are in place before any product is accepted for implementation. Refer any instances of non-compliance to Unit Head, Retail Lending Ops to follow up.
Governance
• Accountable for defining a Risk Management methodology and the end to end control environment for each product line that ensures compliance with applicable internal policies and practices as well as external regulations and laws.
• Ensure that the Unit meets the service levels.
• Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
• Actively managing and monitoring performance against defined Key Risk and Performance Indicators at the consolidated product level.
• Accountable for defining the control environment for ensuring that the Operations’ functions supporting each product act within the applicable internal policies and procedures, as well as external regulations and laws, in respect of money laundering and fraud.
2 năm trước Xem thêm

Collections Assistant Manager

12/10/2019

Thỏa thuận

Hồ Chí Minh

• Responsible for mentoring, coaching & development of new joiner in the team, to create a pipeline of talent for working planning
• Accountable for ensuring that all analysts have the right tools, equipment and material to facilitate their working efficiently and effectively
• Responsible for management of resources to ensure that adequate resources are available to provide administrative & operational support to collection activities, without disruption or drop in servicing standards
• Responsible for ensuring that all requests are appropriately approved according to the Delegations of Authorities matrix
• Responsible for enforcing service level agreements with non-Collections departments on processing turnaround time, error rates, and backlogs
• Ensure that control issues &/or gaps arising from Internal Audits, Business Risk Reviews, peer reviews, regulatory reviews, and Collections QA reviews are performed and closed within the stipulated timelines
• Champion continuous process improvements, such as automation of manual processes
• Manages the day-to-day operations of Collections to ensure losses are minimised by the effective implementation of collections activities from X to Bkt 60 of PL portfolio.
• Interprets MIS statistical information relating to performance of Collections e.g. delinquency ratio/charge-off vs recovery ratio/flow rate etc.
• Manages, motivates and trains staff to ensure team’s performance is optimised.
• Responsible for call monitoring, verbal and written coaching counselling and feedback using appropriate quality monitoring guideline check-lists.
2 năm trước Xem thêm

Collection - Thu Hồi Nợ

06/10/2019

Thỏa thuận

Bình Dương Đồng Nai Hồ Chí Minh

• Perform call dunning activities to remind delinquent hard core customers of repayments.
• Accountable for ensure and effective chasing customer to obtain the daily, weekly and monthly target.
• Sending reminder letters, postcards, facsimile notices, telegram to customers who are unable to be located.
• Following up the result of all collections activities which have been done to see how it is successful.
• Responsible for working expeditiously on all accounts assigned and updating collection diaries in the collections tracking reports.
• Following up the results of all collections activities which have been done to see how it successful
• Following up customers’ requirement e.g. waiving interest or penalty fee, changing address etc.
• Having solution to help customers’ problem with obtaining reasonable outcome to the bank.
• Monitoring and reporting suspicious case of fraud or any sign of risk occur
• Monitoring and reporting suspicious money laundering transaction/activities to Country MLPO
• Handling daily report of delinquent accounts which have been called or visited to report the result of those activities to Collection Head.
• Responsible for maintaining the professional image of SCB through compliance with the guidelines specified in the, Bank’s Code of Conduct/Collectors’ Code of Conduct
• Ongoing self refresher training on Money Laundering Prevention.
• Accountable for complying with the Bank’s compulsory training curriculum and additional development programs.
2 năm trước Xem thêm

Senior Officer, Securities Services Operations

05/10/2019

Thỏa thuận

Hà Nội

• Handle Domestic Fund Services team for Fund Accounting Operations;
• Prepare financial statements in accordance with requirements regulated by regulators or requested by the clients;
• Ensure timely and accurate daily, weekly, monthly, quarterly, bi-annually and annually financial reports;
• Discuss entries to the general and subsidiary ledgers to assure accuracy and in compliance with Accounting Standards (i.e. VAS, IFRS);
• Handle daily, weekly and monthly bank reconciliation for all accounts;
• Responsible for handling month- end, year- end accounting closing process;
• Prepare payment instruction in an accurate and timely manner to comply with Vietnam regulations, Fund’s charter and the bank policy (if any);
• Support function manager on internal and external audit work (i.e. KPMG, E&Y, PWC) for audit purpose;
• Support manager to ensure function’s compliance to Group’s policies, procedures and local regulatory requirements (KCI, CST, KCSA and internal and external audits requirements);
• Support Head of Operations on all technical issues relating to fund services.
Business
• Actively support the sales and services culture of the Bank
• To provide positive feedback to clients on areas for improvement with the aim of strengthening client relationship
• Maintain good relationship with stakeholder specially VSD, SSC, HNX, HSX, BIDV, SBV, MOF, brokers and other stakeholders
People and Talent
• Complete e learning as assigned by Group. Ensure the completion of e-learning of all team members
• Self motivate, train and develop to achieve high quality service to clients and avoid errors
• Train and develop team members to achieve inter-sectional teamwork and total quality business unit and maintenance of quality service
Governance and Risk Management
• Fully understand and comply with Group Securities Services policies and local regulatory requirements and embed it in BAU and appropriately discharge duties as per Group Policies and Local regulations
• Ensure compliance to all established procedures, regulations and Group Securities Services policy guide
• Able to recognise implication of changes of regulations or market practices and take appropriate measures to keep the bank and clients informed and to protect their interest
2 năm trước Xem thêm

Manager, Fund Services Operations

05/10/2019

Thỏa thuận

Hà Nội

• Manage for Domestic Fund Services team responsible Fund Accounting Operations;
• Verify and manage for preparing financial statements in accordance with requirements regulated by regulators or requested by the clients;
• Ensure timely and accurate daily, weekly, monthly, quarterly, bi-annually and annually financial reports;
• Review entries to the general and subsidiary ledgers to assure accuracy and in compliance with Accounting Standards (i.e. VAS, IFRS);
• Review daily, weekly and monthly bank reconciliation for all accounts;
• Responsible for reviewing month- end, year- end accounting closing process;
• Check and authorize payment instruction in an accurate and timely manner to comply with Vietnam regulations, Fund’s charter and the bank policy (if any);
• Ensure function’s compliance to Group’s policies, procedures and local regulatory requirements (KCI, CST, KCSA and internal and external audits requirements);
• Support Head of Operations on all technical issues relating to fund services.
Business
• Actively support the sales and services culture of the Bank
• To provide positive feedback to clients on areas for improvement with the aim of strengthening client relationship
• Maintain good relationship with stakeholder specially VSD, SSC, HNX, HSX, BIDV, SBV, MOF, brokers and other stakeholders
People and Talent
• Complete e learning as assigned by Group. Ensure the completion of e-learning of all team members
• Self motivate, train and develop to achieve high quality service to clients and avoid errors
• Train and develop team members to achieve inter-sectional teamwork and total quality business unit and maintenance of quality service
Governance and Risk Management
• Fully understand and comply with Group Securities Services policies and local regulatory requirements and embed it in BAU and appropriately discharge duties as per Group Policies and Local regulations
• Ensure compliance to all established procedures, regulations and Group Securities Services policy guide
• Able to recognise implication of changes of regulations or market practices and take appropriate measures to keep the bank and clients informed and to protect their interest
• Assist Head, Securities Services Operations to monitor and manage operational risks including system and channel risks of the products and highlight any potential and actual breakdown of controls to Head, MWS, Group function and CORG via Risk trackers; KPIs and Phoenix.
• Ensure approved generic Product Programs and their corresponding Country Addendums are in place before any product is accepted for implementation. Refer any instances of non compliance to higher level for follow up and also highlight such instances to via KPIs and monthly operational risk reporting.
• Keep Head, Securities Services Operations and Head, Markets, Wealth & Securities Services Ops / CIO advised of financial and any extraordinary developments. Ensure accurate and timely submission of management and local regulatory returns
• Manage and direct Operational Risk Management and Control for Securities Services to achieve at least an audit rating of “Satisfactory
2 năm trước Xem thêm

Officer, Securities Services Operations

05/10/2019

Thỏa thuận

Hà Nội

1. Ensure operational efficiency by continuously meeting and exceeding agreed clients services standard such as 24 hours response time to enquiries, timely act on clients instructions and prompt reporting.
2. Ensure that clients enquiries are properly followed up and promptly responded for settlement related enquiries and complaints.
3. Ensure adherence to laid down control procedures / processes designated for Fund Services functions.
4. Manage and avoid risks to clients, bank / group by ensuring prompt and accurate reporting to client / management, timely recertification and / or monitoring of any discrepancies.
5. Handle daily operation related to the Fund Service business and ensure all process run smoothly.
6. Handle daily, weekly and monthly bank reconciliation for all accounts;
7. Handle to ensure payment instructions processed in an accurate and timely manner to comply with Vietnam regulations and the bank policy;
8. Monitor the compliance of the funds operations in accordance with prevailing regulations and Fund Charter / Fund Prospectus.
9. Prepare breach notification to the client and regulator as regulated by prevailing regulations if any breach.
10. Recalculate NAV to validate the accuracy of NAV and review financial statements of funds and their audit reports.
11. Prepare supervisory reports as stipulated by prevailing regulations.
12. Liaise with clients and fund managers for queries on compliance respective.
13. Maintain good relationship with clients and regulators.
14. Review procedures to ensure efficiency running of day-to-day operations.
15. Ensure all documents are properly filed for easy retrieval when references to documents are required.
16. Ensure operations are within the guidelines and in compliance with the regulatory requirements and Banks established procedures.
17. Perform adequate control over the Funds compliance monitoring and reporting.
18. Check all designated areas of operations with vigilance and care to ensure customers receive the highest standard of quality services at all times.
19. Conduct continuous review and initiate quality improvement project to enhance internal work procedures / processes to achieve productivity improvement and cost saving.
20. Ensure timeliness, responsiveness, accuracy and pro-activeness in handling transaction processing and reporting
21. Ensure all documentation of Fund Services are properly labelled and filed in accordance with requirement on safekeeping of quality records.
22. Provide relief / assistant to fellow officers in their absence according to Back-up plan.
23. Support function manager on internal and external audit work (i.e. KPMG, E&Y, PWC) for audit purpose;
24. Support Head of Operations on all technical issues relating to fund accounting and bank supervisory services
Compliance and risk management
1. Ensure compliance to all established procedures, regulations and Group Securities Services policy guide
2. Fully understand and comply with Group Securities Services policies and local regulatory requirements and embed it in BAU and appropriately discharge duties as per Group Policies and Local regulations
3. Able to recognise implication of changes of regulations or market practices and take appropriate measures to keep the bank and clients informed and to protect their interest
Human resources
1. Complete e learning as assigned by Group
2. Self motivate, train and develop to achieve high quality service to clients and avoid error
3. To provide guidance to staff to achieve inter-sectional teamwork and total quality business unit and maintenance of quality service
Business support
1. Actively support the sales and services culture of the Bank
2. To provide positive feedback to clients on areas for improvement with the aim of strengthening client relationship
3. Maintain good relationship with stakeholder specially VSD, SSC, HNX, HSX, BIDV, SBV, MOF, brokers and other stakeholders;
Money laundering prevention
1. Fully understand and comply with money laundering prevention requirements.
2. Undertake training on MLP at least once every 24 months.
3. Ensure money laundering prevention reporting procedures is followed.
4. Report to business MLPO (CR) should there be any money laundering related issues
BCP
Take part in departmental BCP/DRP testing whenever required. Assist the Business Continuity Manager (BCM) to:
1. Develop, maintain and test BC Plans for the business function
2. Raise awareness of BC Planning issues within the unit/department
2 năm trước Xem thêm

Assistant Manager, Securities Services Operations

05/10/2019

Thỏa thuận

Hà Nội

• Handle Domestic Fund Services team for Fund Service Operations;
• Verify and manage for preparing financial statements in accordance with requirements regulated by regulators or requested by the clients;
• Ensure timely and accurate daily, weekly, monthly, quarterly, bi-annually and annually financial reports;
• Review entries to the general and subsidiary ledgers to assure accuracy and in compliance with Accounting Standards (i.e. VAS, IFRS);
• Review daily, weekly and monthly bank reconciliation for all accounts;
• Responsible for reviewing month- end, year- end accounting closing process;
• Check and authorize payment instruction in an accurate and timely manner to comply with Vietnam regulations, Fund’s charter and the bank policy (if any);
• Ensure function’s compliance to Group’s policies, procedures and local regulatory requirements (KCI, CST, KCSA and internal and external audits requirements).
• Maintain a positive working relationship with the local stakeholder (e.g. regulators / VSD/ BIDV) and other division within the Bank.
• Take active participation in business growth opportunities and be “subject-matter-expert” in relation to developing and execution of securities products and represent department in necessary discussion with stakeholders/clients.
• Ensure timely delivery of reports to clients within the agreed deadline.
• Be cost effective; optimise utilisation of resources.
• Ensure timely response to trade related queries; provide quality services to clients.
• Keep update with changes in local regulations and market specification.
• Support Head of Operations on all technical issues relating to fund accounting and bank supervisory services.
Business
• Actively support the sales and services culture of the Bank
• To provide positive feedback to clients on areas for improvement with the aim of strengthening client relationship
• Maintain good relationship with stakeholder specially VSD, SSC, HNX, HSX, BIDV, SBV, MOF, brokers and other stakeholders
People and Talent
• Complete e learning as assigned by Group. Ensure the completion of e-learning of all team members
• Self motivate, train and develop to achieve high quality service to clients and avoid errors
• Train and develop team members to achieve inter-sectional teamwork and total quality business unit and maintenance of quality service
Governance and Risk Management
• Fully understand and comply with Group Securities Services policies and local regulatory requirements and embed it in BAU and appropriately discharge duties as per Group Policies and Local regulations
• Ensure compliance to all established procedures, regulations and Group Securities Services policy guide
• Able to recognise implication of changes of regulations or market practices and take appropriate measures to keep the bank and clients informed and to protect their interest
2 năm trước Xem thêm
Strategy
o Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Business
The role holder will be the interface the following tasks including but not limited to:
• To manage the Custody of credit and security documents (GB, CB and BB) to ensure strict compliance with internal policy and DOI, including maintenance of CMS & i-CDMS record and physical lodge and withdrawal of documents and archive obsolete ones.
• To perform audit confirmation processing as per requested by CIB &CB clients
• To monitor daily, fortnightly and monthly reports and perform other CRC tasks and responsibilities as assigned from time to time
• To perform collation/coordination of scheduled and ad-hoc reports including local regulatory reporting on credit terms
• To provide support to CRC staff on administrative activities including of reporting and monitoring activities
• To support CRC staffs in daily tasks to ensure no backlog in different areas of CRC
• To provide high quality support to the Credit to free them from administrative and governance activities including of reporting and monitoring activities
• To participate in any other department / group projects and/or task as applicable for the CRC-CDU as may be assigned from time to time
Fulfilment and Risk Governance & Monitoring
• Governance of Limit Maintenance activities of CRC Hub
• Organise monthly SRM with the hub and monitor daily matters/ issues raised by / to CRCHub
• To act independently and be responsible for the following credit monitoring and governance activities to provide timely escalation to CRC Manager and SCO/CCRO:
• Monitoring of daily CMS reports
• ASTAR and Early Alert Committee Meeting coordinator
• To support CRC Manager to perform the key role in management of risk across the wing-to-wing credit process
Portfolio Standard Monthly Monitoring
Country Portfolio Reporting
Country Risk Committee (CRC) pack / ERC pack
• Compliance :
To fully understand and comply with Group policies and procedures and local regulatory requirements.
Ensure compliance with the Group’s standards and regulatory requirements pertaining to Money Laundering and CDD
• Key Responsibilities :
The key responsibilities including but not limited to:
• To manage the Custody of credit and security documents (GB, CB and BB)
• To perform audit confirmation processing as per requested by CIB &CB clients
• To monitor daily, fortnightly and monthly reports and perform other CRC tasks and responsibilities as assigned from time to time
• To perform collation/coordination of scheduled and ad-hoc reports including local regulatory reporting on credit terms
• To provide support to CRC staff on administrative activities including of reporting and monitoring activities
• To support CRC staffs in daily tasks to ensure no backlog in different areas of CRC
• To provide high quality support to the Credit to free them from administrative and governance activities including of reporting and monitoring activities
• To participate in any other department / group projects and/or task as applicable for the CRC-CDU as may be assigned from time to time
Fulfilment and Risk Governance & Monitoring
• Governance of Limit Maintenance activities of CRC Hub
• Organise monthly SRM with the hub and monitor daily matters/ issues raised by / to CRCHub
• To act independently and be responsible for the following credit monitoring and governance activities to provide timely escalation to CRC Manager and SCO/CCRO:
• Monitoring of daily CMS reports
• ASTAR and Early Alert Committee Meeting coordinator
• To support CRC Manager to perform the key role in management of risk across the wing-to-wing credit process
Portfolio Standard Monthly Monitoring
Country Portfolio Reporting
Country Risk Committee (CRC) pack / ERC pack
• OTHERS:
• To perform any assignments/project that may be required from time to time.
People and Talent
• live the appropriate culture and values. Harmonise appropriate tone and expectations from the team and work in collaboration with risk and control partners.
Risk Management
• Ensure no surprises culture – no failed audits, no operational loss
• Ensure all risk self concerned issues are escalated to Line Manager in time and full picture
Governance
• Ensure compliance with applicable internal policies and practices as well as external regulations and laws.
• Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
2 năm trước Xem thêm
Business
• Be part of the CB Account Services unit to achieve excellent service quality by meeting / exceeding service standards for the Banks through :
o Effectively managing the systems and processes within statutory guidelines and operational risk policy.
o Completes all tasks in accordance with the operational procedures, Key Control Standards, Group Policies and regulatory requirements
o Completes all tasks within the stipulated turnaround time
o Completes all tasks accurately
o A specialized cell is created within Operations to handle the incomplete / incorrect applications. The cell contacts customers, if required, to obtain information / documents
Processes
• Checker and authorizer for Account opening: Documentation, CDD checking and data input by maker.
• Support Team Leader to control capacity and daily works of the team to meet the services level agreement and provide excellent services to customers.
• Organize and ensure all functions and operations are prioritized and complete without backlog to ensure service quality and elimination of frauds and losses.
• Ensure that Account Opening Forms, documentations mandates and all letters of instructions from customers are updated and filed accordingly
• Assist in administrative duties and other ad-hoc & miscellaneous activities as assigned by the line manager
• To back up in account opening and maintenances authorizing and checking functions where/when necessary
• Back up team members who are on lunch/leave/ML/training where necessary.
• Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
• Ensure service performance standards are consistently met and reviewed.
• Be part of specialized cell in Find & fix process for account opening applications.
• Be CDD checker for SME and Direct Sales team.
Be CDD checker for Periodic Account Review of EDD Individual Customers.
2 năm trước Xem thêm
• Responsible for developing the processing and support strategy applicable to each product to ensure that it is in line with the overall Consumer Banking Operations strategy and that meets the needs of the individual product
Business
• To continuously challenge and improve current process to reduce TAT and increase productivity
• To perform any assignments that may be required from time to time.
• Identify and drive change to processes to improve productivity and standardization.
• Responsible for the collective performance of the in country Operations functions supporting the relevant product against the agreed performance and risk metrics and the associated thresholds.
• Active to participate in lending operations related new projects, new business services launching.
Processes
• Quality document checking for PL.
• Check pre-disbursement condition and disburse loans and process lending service request
• Prepare daily and month report
• Respond and process enquiry/lending service request
• Process returned mail
• Doing notarisation and lien registration for male staff
• Custody and filling customers’ files
• To ensure no backlog transactions.
• Complete other tasks assigned by Unit Head, team leaders
• To be accountable for the service delivery (through service, cost and risk levels) of Retail Lending Operations in Vietnam.
• To ensure effective risk mitigation and continuous service improvement through strong engagement of many teams, financial and capacity management
• Provide initiative to improve productivity
People and Talent
• Complete all mandatory learning as assigned by Group
• Self-motivate, train and develop to achieve high quality service to clients and avoid errors
Risk Management
• Ensure no surprises culture – no failed audits, no operational loss.
• Manage the maintenance of operational integrity throughout the unit.
• Proactively monitor and manage operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Unit Head, Retail Lending Ops.
• Responsible for the identification, escalation, management and mitigation of all aspects of risk in accordance with all relevant products at Group product level policies.
• Follow up to ensure all reported risks have been eliminated.
• Ensure products & services are delivered in compliance with local Regulatory Requirements.
• Ensure approved generic Product Program and their corresponding Country Addendum are in place before any product is accepted for implementation. Refer any instances of non-compliance to Unit Head, Retail Lending Ops to follow up.
Governance
• Accountable for defining a Risk Management methodology and the end to end control environment for each product line that ensures compliance with applicable internal policies and practices as well as external regulations and laws.
• Ensure that the Unit meets the service levels.
• Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
• Actively managing and monitoring performance against defined Key Risk and Performance Indicators at the consolidated product level.
• Accountable for defining the control environment for ensuring that the Operations’ functions supporting each product act within the applicable internal policies and procedures, as well as external regulations and laws, in respect of money laundering and fraud.
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Handle daily processing activities to serve business in Account Services Operations for all client segments.
Check account opening form and supporting documents to ensure that they meet bank’s requirements and authorize account opening, account maintenance and account closure in core banking system within turnaround time.
Clearly understand on bank’s process, policy, procedure as well as local regulation to avoid any potential operational risk.
Overall control and support other team member to ensure no pending cases.
Strictly follow operational procedures, Key Control Standards, Group Policies and Regulatory requirements. Proactively manage operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Unit Head, Account Services Operations.
Ensure accuracy and high productivity of the whole team, good knowledge on technology, ability to create and improve daily tasks to support business growth.
Other tasks and back up for Unit Head, Account Services Operations when required.
Key Roles & Responsibilities Control:
Overall and direct control Account Services Operations, play as a checker role for checking and approving account opening transaction.
Ownership of the generic end to end process model for the product to ensure standardization.
Accountable for defining a Risk Management methodology and the end to end control environment for each product that ensures compliance with applicable internal policies and practices as well as external regulations and laws.
Ensure that the Unit meets the service levels.
Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
Implement different measures to reduce cost.
Actively managing and monitoring performance against defined
Key Risk and Performance Indicators at the consolidated product level.
Responsible for developing the processing and support strategy applicable to each product to ensure that it is in line with the overall Banking Operations strategy and that meets the needs of the individual product
Service Delivery:
Maintain service level agreement metrics on turnaround and accuracy.
Effective stakeholder engagement to understand and fulfil the needs of internal clients.
Use metrics to drive decisions around service delivery improvements.
Build and maintain a strong relationship with existing customers.
Risk:
Manage the maintenance of operational integrity throughout the unit.
Proactively monitor and manage operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Unit Head
Responsible for the identification, escalation, management and mitigation of all aspects of risk in accordance with all relevant products at Group product level policies.
Follow up to ensure all reported risks have been eliminated.
Ensure products & services are delivered in compliance with local Regulatory Requirements.
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Officer - Card Operations - Phòng Vận Hành Thẻ

29/09/2019

Thỏa thuận

Hà Nội

1. Business As Usual
- Maker for Settlement
- Maker for Payroll & Personal Loan Debit Card Services
- Second backup Maker for Reconciliation
- Maker for Dispute Handling
- Maker for Credit Card Processing
- Maker for I-Banking Operations
- All tasks are able to be rotated periodically if required.
- Ensure all functions and operations are prioritized and complete without backlog to ensure service quality and elimination of frauds and losses.
- File operational documents fully
- Assist in administrative duties and other ad hoc & miscellaneous activities as assigned by the line manager
- Relief team members who are on lunch / leave / Sick leave / training where necessary.
- Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
- Ensure service performance standards are consistently met and reviewed.
- Assist in managing operations cost through reduction in unit costs without impacting service standards
2. Services Delivery
- Maintain service level agreement metrics on turnaround and accuracy.
- Effective stakeholder engagement to understand and fulfill the needs of internal clients.
- Use metrics to drive decisions around service delivery improvements.
- Build and maintain a strong relationship with existing customers
3. Projects
- Full participation, cooperation, commitment and contribution in all required activities of the project
- Full attendance and attention for all required trainings
- Learn and understand new system functionalities in order to teach other staff in the new system
- Able to identify system or process constraints, issues and risks
- Participate in the operational processes designing for new initiatives, especially back office activities
- Full contributions in the UAT testing and report problems related to system errors, behavior not within expectations and constraints that will impact system users
4. Risk Management
- Insure a no surprises culture – no failed audits
- Support to manage the maintenance of operational integrity throughout the unit.
- Ensure products & services are delivered in compliance with local Regulatory Requirements.
5. ILDP and Working environment
- Attend at least 2 training course annually.
- Support to create a harmonious work environment;
- Attend monthly meeting for ATM& Cards Ops.
6. Innovation
- Have a set process to capture new ideas
- Ensure migration of best practice
7. Business Continuity Plan (BCP)
- To support unit’s BCP tests as per test schedule.
- To formulate recovery strategies for the department when called upon.
- Continuously raise awareness on BCP to all staff within the department.
8. Compliance and Money Laundering responsibilities
- Support and ensure the money laundering prevention is in line with the Group Policy and Standards, local laws and regulatory requirements.
- Ensure good understanding of money laundering prevention and compliance requirements, Group Policies and local laws through training, presentations, guidance, coaching & etc.
- Participate in and/or support the Bank’s effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements , updating and revising operating procedures, acquire relevant knowledge and training, providing support to superior and subordinates.
9. Health & Safety
- Support Group H&S initiatives.
- To ensure the work environment is safe and free from risk relating to Health & Safety.
- To support the unit’s H & S issues raised are addressed and escalated on a timely manner.
- Promotes H & S awareness amongst employees.
- Ensure compliance to local legislations and group requirements.
10. Customer Charter
- All transactions to be completed with 0.50% error rate with a stretch of 0% error rate.
- Identify problem to be resolved with end to end ownership
- Complete transactions within the agreed timelines/ SLAs
- Support the frontline in achieving 5% return/rejects due to missing documentations
- Awareness of customer charter and its objectives
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Chịu trách nhiệm thu hồi nợ qua điện thoại.
Địa điểm làm việc: Quận 7, TpHCM
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Branch Sales and Service Executive - Chuyên Viên Tư Vấn Tài Chính

20/09/2019

Thỏa thuận

Hà Nội Hồ Chí Minh

• Providing good service quality / service standards
• Checking and recording for Personal Lending daily
• Serving customers belong to general mass market and customers from Call Center
• Calling out for existing customers to to-up their balance/ bancassurance / Personal Lending / Credit Card...
• Recording daily report all the successful cases when calling out customers to top-up their balance
• Attend regular training / retraining in order to provide competent service excellence to existing and potential customers
• Conduct and check on periodical counter satisfaction survey / questionnaire
• Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs and generate revenue
• Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
• Read, understand and comply with all provisions of the Banks Code of Conduct.
• Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
• Awareness of all the policies and procedures issued in relation to money laundering prevention.
• Ensure Client Due Diligence compliance for all new to bank and existing customers.
• Report any suspicious transaction immediately to the supervising officer of Fraud Control
• Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating
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Strategy
• Support in proactively developing regulatory relationships with regulators in Country through a structured engagement programme with consistent adherence to regulatory expectations.
• Promote the culture and practice of compliance with compliance standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.
Business
• Ensure that key changes (to laws, rules, regulations) are communicated and cascaded (in country), in coordination with group communications.
• In conjunction with the relevant stakeholders, analyse the impact of regulatory compliance matters on the bank and its operations.
• Take part in Anticipating, assessing and communicating key regulatory risk trends in Country for management consideration and driving the development and implementation of appropriate mitigation control measures
• Use general knowledge of business products undertaken in the jurisdiction to work with business compliance specialists to respond to regulatory questions and keeps the in-Country regulators updated on developments in the Bank’s business
Processes
• Providing governance and oversight over the implementation of CFCC related policies and procedures in Country to ensure compliance with such policies and procedures.
• Provide advice to relevant business & functions stakeholders on compliance with Group standards & regulatory matters relating to CFCC.
• Proactively monitor regulatory developments to manage the regulatory impact of complex regulatory matters on the Banks business and its operations
• Provide guidance on the proper application and interpretation of banking laws, regulations and policies applicable in Country.
• Set control standards and provide advice on the development of appropriate controls for the mitigation of regulatory risks.
• Assist in overseeing relevant administration and licensing and required by the in-Country regulatory requirements.
• In the event of serious regulatory breaches, or where risk tolerances have been breached, assist in critical workstreams in order to ensure senior management and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
• Track significant issues arising from CFCC metrics, Assurance activities, Audit reviews and regulatory inspections, providing validation of issue closure where necessary.
• Prepare and cascade lessons learned from audit findings, assurance activities and specific investigations.
• Support all control checks undertaken by CFCC under the Operational Risk Framework (ORF).
• Implement quality assurance standards and workflows for the CFCC processes.
• Co-ordinate/support the management of audits/exams.
People and Talent
• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
Risk Management
• Maintain oversight of risk mitigating action plans.
• Provide advice on the application of risk management frameworks (e.g. ORF, GRA).
• Apply Group and CFCC policies and processes to manage risks.
• Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.
• Conduct country risk assessment.
• Map risks, quantify the potential impact and escalate where necessary.
• Support delivery of annual Global Compliance, AML, ABC and Sanctions Risk Assessments.
• Provide intelligence inputs to support calibration of banks Risk Methodologies (including aggregate client risk, product risk and country risk assessments).
• Oversee the review and analysis of the client base to identify and manage high risk clients, or specific country reviews.
• Ensure the Bank is properly prepared for, routine regulatory exams, audits and supervisory inspections, as well as to managing the response from the business.
• Monitor metrics and/or key risk indicators (KRI) for CFCC.
• Support/Coordinate key change programmes and projects for Country CFCC
• Maintain workplans specific to Country CFCC projects/ initiatives, and communicate the same to stakeholders in a regular, timely fashion to inform and seek inputs.
• Drive and stimulate an environment where forward planning, prioritisation and deadline management lead to efficient work practices and streamlined functional activities and processes.
• Manage and protect business as usual (BAU) capability during change programme, as well as during the execution and delivery of the Remediation initiatives through project phase into BAU
Governance
• Periodic reporting and timely escalation of significant risks and issues arising from CFCC Monitoring and Assurance activities.
• Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
• Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees.
• Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and thus drive remediation action within the CFCC function.
• Participate in significant programmes of work in support of the CFCC initiatives and projects.
• Proactively drive the development and maintenance of good relationships with internal and external business stakeholders at appropriate levels ensuring an open and cooperative environment
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Support relevant stakeholders to respond to regulatory questions
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KYC Specialist (12 Months Contract)

15/09/2019

Thỏa thuận

Hà Nội

Customer Due Diligence Review
• Identify missing/ additional documents required for CDD/ GIC reviews
• Follow-up and collect documents from client (depending on client sensitivities)
• Review documentation received from Client/ RM/ CCM to:
• Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)
• Ensure documentation “completeness” (i.e. that all documents required for CDD obtained)
• Scan, upload and correctly tag the documents per global documentation standards
Support COBAM specialist in terms of:
Client On boarding
• Follow-up and collect documents from client as per the checklist
• Review documentation received from Client/ RM/ CCM to:
• Ensure documentation “correctness” (i.e. that the document is “true”/ accurate and conforming to relevant standards)
• Ensure documentation “completeness” (i.e. that all documents required for AO or CDD/ GIC have been obtained and all required fields in AO form are filled in)
• Scan, upload and correctly tag the documents per global documentation standards
• Initiate and track CASA Account opening with identified account opening partners
• Ensure handover of physical documentation for archival as per local requirements
• Inform product partners on completion of CDD to commence downstream implementation of facilities & accounts, track progress/ completion and report status to interested parties.
• Support GIC/ network account opening related process as appropriate
• Track TAT on E2E client on boarding process, identify blockages/ hotspots and timely escalations
Others (Document Management, MIS & Process Insights)
• Track document expiry/ document update triggers and action document collection from client
• Manage document inventory and enable retrieval of AO and CDD documents
• Maintain relevant MIS on E2E account opening and CDD process (from client request to confirmation to client on account opening)
Co-ordination of Off-boarding activities
• Coordinate GAM & FAM approval for off-boarding clients
• Coordinate client consent letter/ form for exit
• Confirmation of nil outstanding for all applicable TPs from country operations teams
• Co-ordinate with the central closure teams on closures and ensure that the process is carried out seamlessly until the client is off boarded
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• To ensure that all transactions are processed accurately within agreed
• To follow up with investigation cases/pending transactions and avoid any unnecessary delay in processing such pending items
• To vet supporting documents of payment instructions to ensure a full compliance with established law, policies, regulations and procedures of Standard Chartered Group, State Bank of Vietnam and Vietnam Government. To file supporting documents properly (both soft copy and hard copy)
• To strictly comply with Group policies/local regulations on FX Control/AML/Sanctions/Norkom.
• To verify customer signature against authorized signatories, to call back and to obtain confirmation from customers of payment instructions if required and as per DA
• To book FX deal
• To ensure the bank tariffs applied for payment instructions are accurate
• To prepare daily reports and monthly operations reports as required by Team Leader/CMO Head. To log daily transaction volume
• To conduct EOD reconciliation to make sure all payment instructions received before cut-off time are processed same day. To report immediately to Team leader/ Manager if there is any missing items or processing failure for investigation and solution.
• To perform daily reconciliation for nostro/suspense/sundry account reconciliation report and make sure all pending items are addressed and settled on same day basis.
• To take responsibility of pending documents by keep those documents/payment instructions in control, properly log pending documents, follow up with stakeholders to obtain the documents by deadline.
• To answer enquiries from stakeholders
• To file documents
• To continuously review processes to enhance internal procedures/ work flow
• To back up for other maker in other Processing Teams in CMO as and when required
• To perform BCP, DRP test
• To participate in CMO projects as required from time to time
• To perform any other assignments as required from time to time.
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Client Care Centre, Service

13/09/2019

Thỏa thuận

Hồ Chí Minh

• Handle inbound calls from all Personal Clients (NTB, ETB) regarding sales, service or transaction requests; fulfil clients’ needs within the same interaction as much as possible
• Educate and steer client for interactions with the bank via online, machine channels
• Maximise Service-To-Sales opportunities where appropriate, either selling directly for simple products or passing lead on to Personal NTB & ETB Sales or Outbound Centre
• Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
• Ensure all sales pitches are made without no mis-selling
• Do additional tasks related job requirements which assigned by Team Leader/Manager
Activities
1. Service (remote)
• Fulfil all service needs with maximum first call resolution
• Co-browse with the Client in order to assist in resolving issues
• Educate and conduct initial set up for digital banking, …
2. Deep sell/service to sales (remote)
• Suggest solutions Client might potentially need using analytics triggered next-best-conversation; involve Wealth Specialist if necessary
• If conversation requires follow up, inform ETB Sales or Outbound Centre/ Priority Banking Team for action
3. Sale of products to NTB (remote)
• Perform a needs analysis with Clients on receiving calls where appropriate
• Complete sale process on the spot where possible, and involve Specialists where necessary
• If required, hand off client to Personal Acquiring Team for follow up conversation
Risk Management
• No major breach of regulations and non-compliances of Group’s standard in the area of responsibility.
• Participate in and/or support the Banks effort in combating money-laundering activities.
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Team Manager, Business Development - Retail Banking

12/09/2019

Thỏa thuận

Hồ Chí Minh

• Manage Business Development to maximize new business opportunities of multiple personal products while providing one-stop quality customer service in an efficient operation where risks are well controlled
• Motivate and develop the team to achieve agreed sales target
• Drive the team to cross-sell other individual banking products like Personal Loans, Mortgages, Payroll, CASA, Visa Debit Card, Bancassurance, etc
• Drive sales productivity and other initiatives to achieve target per month and customer satisfaction objectives
• Work with other functions to improve processes and systems for acquisition, underwriting, authorization, account retention & maintenance, results tracking, etc to deliver the customer value proposition
• Coach direct reports and key talents to deliver on individual performance
• Coach all team leaders about management skills so that team leaders can manage their teams to increase sales productivity
• Be multi-skilled to handle all kinds of transactions and services in the bank
• Enhance the Bank’s image via community activities
• Ensure all team members to follow service standards of the Bank
• Get customer retention efforts with personal involvement in complaint resolution
• Undertake special projects / assignments
• Facilitate and implement work process improvements
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Teller - Giao Dịch Viên

08/09/2019

Thỏa thuận

Hồ Chí Minh

• Process all daily branch transactions (for customers) accurately
• Assist customers (over the counter) in their queries and complaints
• Generate new sales / acquisition opportunities through referral tag on
• Positively and substantially perform delegated responsibilities to ensure high quality service, maintain partnerships with customers and facilitate well defined and error free processing for all products and services.
• Implement instructions from line Manager and Head of Operations in order to develop and maintain highest achievable standard of customer service.
• Assist in marketing new products and services to active and non-active customers and seeking referrals from client base through day to day dealing with customers in and outside the bank
• Take part in the process for management of customer relationship improvement by giving customer’s feedback to managers and related relationship managers to work out service approach
• Carry out accurate and fast investigations to ensure the objectives are met for both service and operations in accordance with service standards.
• Perform service quality functions to assist managers in improving working efficiency and quality via records and reports.
Counter Services
• Process various transactions over the counter (cash, Passbook update/issuance, FD deal setup etc.)
• Assist in attending to customers (over the counter) in their queries and complaints
• Assist in investigating customers’ (over the counter) issues & complaints
• Assist in revenue generation through active tag on and refer potential customer to PFCs / RMs
• Hand over all instructions taken from customers over the counter to Branch Services & Support for batching to the relevant units
• File all entries, records and reports in storage space
• Assist in investigating processing errors
• Assist in branch administrative duties and other adhoc & miscellaneous activities as assigned by the line manager
• Back up other teller on lunch/leave/ML/training
• Participate in Business Continuity Plan testings whenever required
• Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
Money Laundering Prevention
• Fully understand and strictly comply with money laundering prevention requirements.
• Undertake training on MLP at least once every 24 months
• Follow money laundering prevention reporting procedures and report to business Legal & Compliance Advisor / Country MLPO should there be any money laundering related issues (STR etc.)
Risk Management
• Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and KYC.
• Participate in and/or support the Banks effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, client communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Governance
• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Manage day to day to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.]*
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• [Insert local regulator eg PRA/FCA prescribed responsibilities and Rationale for allocation].
Key Stakeholders
• Customers on transactional requests, queries, feedback and complaints
• Branch Operations Manager & Chief Teller on daily transactions and operational matters
• Account Services Manager & Account Services staff for daily operational and Account Services matters
• Branch Services & Support Manager and staff for services, system and operational risk related matters
• Branch Operations & Services Manager for guidance and discretionary/authority matters
• Senior Manager, Operations for guidance and discretionary/authority matters
• Dealers (Global Market) on exchange rates
• Payments Services Department staff on TT, Cheques, Cashier’s Order and Bank Drafts related matters
• IT Manager/Officer on technical matters
• Branch & Bank staff (Service Ambassador, Personal Financial Consultants & Relationship Managers etc.)
Other Responsibilities
• Embed Here for good and Group’s brand and values in the team,
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
2 năm trước Xem thêm

Relationship Manager, Corporate Sourcing

08/09/2019

Trên 30 triệu

Hồ Chí Minh

• Manage activities with companies corporate and road show activities to support CA team
• Manage and maintain corporate relationship to drive acquisition volumes for personal products like payroll, personal loan and mortgage loan and cross-sell Bancasurance
• Manage and maintain the development of strong and differentiated product propositions, customized pricing for corporate working with RBP, Wealth, RC segments, CI/CM teams at both corporate and employee level
• Track and monitor sales productivity to maximize business opportunities and cross sell rates to achieve agreed targets and provide efficient service quality
• Drive sourcing and activation booths in office buildings, companies and shopping mall in approved companies
• Drive company upgrades from portfolio companies to Primary and Secondary EB companies
• Work with Product teams and Marketing to ensure teams have the right sales kit, presentation and communication tools
• Work with other segments including Corporate and Transaction banking and Business Banking to cross pollinate the client base
• Responsible to manage service camps and corporate related service complaints and support
• Responsible for tracking and evaluate the performance of road show activities.
• Track market share and competition, derive insights to competitor strategies and take proactive steps
• Corporate interface on initial set-up, and ensure correct on boarding/ listing and categorization of corporate
• Plan and control the budget spending for acquisition events
2 năm trước Xem thêm

Analyst, Financial Reporting - Basel 2 Project

31/08/2019

Thỏa thuận

Hà Nội

The role holder will be the interface the following tasks including but not limited to: Supporting Cir 41 Phrase 2 project to ulitized EDMP on producing CAR report.
The jobholder is responsible for performing the project part assigned timely and effectively and coordinating projects activities at any single point of time. Projects may involve internal stakeholders, external vendors on relatively simple contract terms. Besides the role holder also support BAU activities of Regulatory reporting team to release the current resource for the project Phase 2.
The role holder will be the interface the following tasks including but not limited to:
 Implement and Coordinate the implementation of Project phrase 2 including : testing UVT/UAT, report verification, issue investigating, communications, logistical support and other tasks
 Keeps track of project deliverables and milestones and ensures deadlines for Finance team are met.
 Supports the Project staffs in gathering information for project updates
 Work with project team and vendor to handle project issues as needed
 Supporting to BAU activities of Regulatory reporting team to release the current resource for the project Phase 2
 Other related tasks may be assigned from time to time.
People and Talent
NA
Risk Management
Ensure all the risks are managed in delivering tasks assigned, including: operational risk, regulatory risk
Governance
NA
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
2 năm trước Xem thêm

Assistant to Compliance Department

31/08/2019

Thỏa thuận

Hà Nội

Compliance
• Support with simple steps/ documentation in Compliance projects, trainings and compliance monitoring/review upon request.
• Assist with simple steps in dissemination of new regulations including scanning, translating official dispatch on case-by-case or ad hoc basis; assist with administration steps in fine-tune and dispatch of official letters from time to time as assigned by Head of Compliance.
• Assist with arranging logistics for regulatory visits and for occasional visits to regulators; ensure this task is in compliance with Gift and Entertainment Policy and Procedure and relevant Standards.
• Formatting and preview documents before seeking signature/endorsement from Head of Compliance.
Risk management
• Assist senior Compliance officer with undertaking of periodical self-assessment on key controls standards on vendor management, regulation management, regulatory reporting, operational loss and operational risk reporting, reconciliation and provision.
• Vendor management: support Head of Compliance and/or senior Compliance officers with on-boarding, maintaining and periodical CST check, yearly reviewing contracts…
• Financial control: support Head of Compliance in reviewing cost centers ownership, balance substantiation
Administrative/Secretariat
• Understanding and application of SCB systems – Travel & Expense, eProcurement, RMS, Peoplesoft, Financial Control System, etc for respective work. Maintain and control compliance stock: stationery, physical assets…
• Administrative and logistic support for new Compliance staff
• Monitor attendance/leave plan, work lists and trainings of Compliance department
• Arrange logistics for Business and Functional Compliance trainings, meetings, scheduling & administrative work such as stationery, system access, team event logistics for all compliance units (FCC, Biz Compliance and Regulatory Compliance).
• Effective management & co-ordination of diary(s) including booking of internal & external meetings/appointments (discussion, training, seminars, offsites, interviews, regional staff visits, regulator visit)
• Organise travel itineraries including meeting coordination, booking flights and transfers, booking hotel and other facilities, handling visas applications etc.
• Effective communication with key stakeholders, both internal and external, in coordinating requirements and requests
• Act as secretariat for Compliance top meetings, department meeting and other relevant meetings as assigned by Head of Compliance.
• Assist Head of Compliance to monitor claims, business expenses, accrued expenses; prepare necessary forms for submission to Finance for processing expense claims, accrual and other payments.
• Calendar and schedule regular daily and monthly appointments by Head of Compliance.
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Personal Assistant

31/08/2019

Thỏa thuận

Hồ Chí Minh

 Prepare and consolidate relevant business reports for the different business performance review meetings (e.g. TB MBR, EXCO, ALCO).
 Provide administrative support to Head of Transaction Banking and TB team, travel and meeting arrangements, etc.).
 Prepare meeting minutes and work with related teams to consolidate materials for monthly Ops Pulse, Client Experience Forum and TB team meetings.
 Coordinate business activities and achieve the required standards for volumes of work and meeting deadlines.
 Support TB Head on ad-hoc daily tasks.
 Report accurately and in a timely manner to internal and external information requests.
 Prepare and monitor purchasing and ordering using eProcurement system.
 General office administrative tasks including maintaining stationery and inventory of TB assets.
 Support in organizing TB team events, monitor and order holiday gifts (e.g. TET. Mid-Autumn, etc.) for clients.
2 năm trước Xem thêm
1. Strategy:
- Responsible for developing the processing and support strategy applicable to each product to ensure that it is in line with the overall Retail, Private and Wealth Operation strategy and that it meets the needs of the individual product.
2. Business As Usual
- Checker for Settlement
- Checker for Payroll & Personal Loan Debit Card Services
- First backup Checker for Reconciliation
- Checker for Dispute Handling
- Checker for Credit Card Processing
- Checker for I-Banking Operations/ SMS Operations
- All tasks are able to be rotated periodically if required.
- Ensure all functions and operations are prioritized and complete without backlog to ensure service quality and elimination of frauds and losses.
- File operational documents fully
- Assist in administrative duties and other ad hoc & miscellaneous activities as assigned by the line manager
- Relief team members who are on lunch / leave / Sick leave / training where necessary.
- Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
- Ensure service performance standards are consistently met and reviewed.
- Assist in managing operations cost through reduction in unit costs without impacting service standards
3. Services Delivery
- Maintain service level agreement metrics on turnaround and accuracy.
- Effective stakeholder engagement to understand and fulfill the needs of internal clients.
- Use metrics to drive decisions around service delivery improvements.
- Build and maintain a strong relationship with existing customers
4. Projects
- Full participation, cooperation, commitment and contribution in all required activities of the project
- Full attendance and attention for all required trainings
- Learn and understand new system functionalities in order to teach other staff in the new system
- Able to identify system or process constraints, issues and risks
- Participate in the operational processes designing for new initiatives, especially back office activities
- Full contributions in the UAT testing and report problems related to system errors, behavior not within expectations and constraints that will impact system users
5. Risk Management
- Insure a no surprises culture – no failed audits
- Support to manage the maintenance of operational integrity throughout the unit.
- Responsible for the identification, escalation, management and mitigation of all aspects of risk in accordance with all relevant products at Group product level policies.
- Follow up to ensure all reported risks have been eliminated.
- Ensure products & services are delivered in compliance with local Regulatory Requirements.
- Ensure approved generic Product Program and their corresponding Country Addendum are in place before any product is accepted for implementation. Refer any instances of non-compliance to Head of Retail Private & Wealth Operations to follow up and also highlight such instances to Group Function and CORG via KPIs and monthly operational risk reporting
6. Control
- Oversee, direct and control Cards Operations.
- Accountable for defining a Risk Management methodology and the end to end control environment for each product line that ensures compliance with applicable internal policies and practices as well as external regulations and laws.
- Ensure that the Unit meets the service levels.
- Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
- Implement different measures to reduce cost
- Actively managing and monitoring performance against defined Key Risk and Performance Indicators at the consolidated product level.
- Accountable for defining the control environment for ensuring that the Operations’ functions supporting each product act within the applicable internal policies and procedures, as well as external regulations and laws, in respect of money laundering and fraud.
7. HR Management
- Support Manager on HR management within Card Operations unit.
- Building a people and unit road map that insures an effective team – utilizing all the people tools to continuously raise employee engagement.
- Create a harmonious work environment.
- Ensure efficient utilization of resources and adherence to established controls and procedures.
- Motivate, coach and develop staff in order to maximize operational efficiency.
- Enhance disciplines of staff.
- Support Manager to conduct monthly meeting for Cards Operations.
8. Innovation
- Have a set process to capture new ideas
- Ensure migration of best practice
9. Business Continuity Plan (BCP)
- To support unit’s BCP tests as per test schedule.
- To formulate recovery strategies for the department when called upon.
- Continuously raise awareness on BCP to all staff within the department.
10. Compliance and Money Laundering responsibilities
- Support and ensure the money laundering prevention is in line with the Group Policy and Standards, local laws and regulatory requirements.
- Ensure good understanding of money laundering prevention and compliance requirements, Group Policies and local laws through training, presentations, guidance, coaching & etc.
- Participate in and/or support the Bank’s effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, providing support to superior and subordinates.
11. Health & Safety
- Support Group H&S initiatives.
- To ensure the work environment is safe and free from risk relating to Health & Safety.
- To support the unit’s H & S issues raised are addressed and escalated on a timely manner.
- Promotes H & S awareness amongst employees.
- Ensure compliance to local legislations and group requirements.
12. Customer Charter
- Review and simplify the process from a customer point of view.
- Explore opportunities from straight through processing so that customer fulfillment is faster.
- Prepare Root Cause Analysis for all customer complaints to prevent reoccurrence.
- Reduction of rejects & complaints / query to be resolved within the minimum TAT.
- Create awareness of customer charter and its objectives to all employees
2 năm trước Xem thêm

Manager - Card Operations (Phòng Vận Hành Thẻ)

29/08/2019

Thỏa thuận

Hà Nội

1. Strategy:
- Responsible for developing the processing and support strategy applicable to each product to ensure that it is in line with the overall Retail Banking and Wealth Operation strategy and that it meets the needs of the individual product.
2. Business As Usual
- Checker for Settlement and Reconciliation;
- Checker for Payroll & Personal Loan Debit Card Services
- Checker for Dispute Handling
- Checker for Credit Card Processing
- Checker for I-Banking Operations/ SMS Operations/ Auto-Bill Payment
- All tasks are able to be rotated periodically if required.
- Ensure all functions and operations are prioritized and complete without backlog to ensure service quality and elimination of frauds and losses.
- File operational documents fully
- Assist in administrative duties and other ad hoc & miscellaneous activities as assigned by the line manager
- Relief team members who are on lunch / leave / Sick leave / training where necessary.
- Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
- Ensure service performance standards are consistently met and reviewed.
- Assist in managing operations cost through reduction in unit costs without impacting service standards
3. Services Delivery
- Maintain service level agreement metrics on turnaround and accuracy.
- Effective stakeholder engagement to understand and fulfill the needs of internal clients.
- Use metrics to drive decisions around service delivery improvements.
- Build and maintain a strong relationship with existing customers
4. Projects
- Full participation, cooperation, commitment and contribution in all required activities of the project
- Full attendance and attention for all required trainings
- Learn and understand new system functionalities in order to teach other staff in the new system
- Able to identify system or process constraints, issues and risks
- Participate in the operational processes designing for new initiatives, especially back office activities
- Full contributions in the UAT testing and report problems related to system errors, behavior not within expectations and constraints that will impact system users
5. Risk Management
- Insure a no surprises culture – no failed audits, no operational loss.
- Support to manage the maintenance of operational integrity throughout the unit.
- Responsible for the identification, escalation, management and mitigation of all aspects of risk in accordance with all relevant products at Group product level policies.
- Follow up to ensure all reported risks have been eliminated.
- Ensure products & services are delivered in compliance with local Regulatory Requirements.
- Ensure approved generic Product Program and their corresponding Country Addendum are in place before any product is accepted for implementation. Refer any instances of non-compliance to Head of Retail Private & Wealth Operations to follow up and also highlight such instances to Group Function and CORG via KPIs and monthly operational risk reporting
- Raise up and follow up to fix any loose rivets discovered as a system or process gap during daily operations
6. Control
- Oversee, direct and control Cards Operations.
- Accountable for defining a Risk Management methodology and the end to end control environment for each product line that ensures compliance with applicable internal policies and practices as well as external regulations and laws.
- Ensure that the Unit meets the service levels.
- Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
- Implement different measures to reduce cost
- Actively managing and monitoring performance against defined Key Risk and Performance Indicators at the consolidated product level.
- Accountable for defining the control environment for ensuring that the Operations’ functions supporting each product act within the applicable internal policies and procedures, as well as external regulations and laws, in respect of money laundering and fraud.
7. HR Management
- In charge of HR management within Card Operations unit.
- Building a people and unit road map that insures an effective team – utilizing all the people tools to continuously raise employee engagement.
- Create a harmonious work environment.
- Ensure efficient utilization of resources and adherence to established controls and procedures.
- Motivate, coach and develop staff in order to maximize operational efficiency.
- Enhance disciplines of staff.
- Conduct monthly meeting for Cards Operations.
8. Innovation
- Have a set process to capture new ideas
- Ensure migration of best practice
9. Business Continuity Plan (BCP)
- To support unit’s BCP tests as per test schedule.
- To formulate recovery strategies for the department when called upon.
- Continuously raise awareness on BCP to all staff within the department.
10. Compliance and Money Laundering responsibilities
- Support and ensure the money laundering prevention is in line with the Group Policy and Standards, local laws and regulatory requirements.
- Ensure good understanding of money laundering prevention and compliance requirements, Group Policies and local laws through training, presentations, guidance, coaching & etc.
- Participate in and/or support the Bank’s effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, providing support to superior and subordinates.
11. Health & Safety
- Support Group H&S initiatives.
- To ensure the work environment is safe and free from risk relating to Health & Safety.
- To support the unit’s H & S issues raised are addressed and escalated on a timely manner.
- Promotes H & S awareness amongst employees.
- Ensure compliance to local legislations and group requirements.
12. Customer Charter
- Review and simplify the process from a customer point of view.
- Incentive mechanism to reflect customer charter objectives. Reward/Recognize actions / behaviors which results in customer delight
- Explore opportunities from straight through processing so that customer fulfillment is faster.
- Prepare Root Cause Analysis for all customer complaints to prevent reoccurrence.
- Reduction of rejects & complaints / query to be resolved within the minimum TAT.
- Review all KPIs relating to transaction completion, rejects/rework, customer complaint, query resolution.
- Create awareness of customer charter and its objectives to all employees
13. Money Laundering Prevention:
- Should act as a Money Laundering Prevention Officer and ensure appropriate internal controls and procedures for Money Laundering prevention are understood, functioning and reported as intended
- Ensure money laundering prevention requirements are communicated to all staff
- Ensure training on MLP is taken at least once every 24 months for all staff and within one month from joining date for newly recruited staff including temporary/ contract staff
- Ensure money laundering prevention reporting procedure is followed in the Unit
- Report to business ORM/ Country MLPO should there be any money laundering related issues
2 năm trước Xem thêm

Assistant Manager, Trade Operations (Ha Tinh Based)

22/08/2019

Thỏa thuận

Hà Tĩnh

FOR TRADE OPERATIONS
• To receive customer instructions and original Trade documents and fax/scan to Hanoi for processing.
• To monitor courier vendor on picking up and sending the original Trade documents to Trade Hanoi/HCM
• To work closely with colleagues in Trade Services, Hanoi/HCM branch to ensure the transactions are smoothly and timely processed.
• To follow-up with Customer Service Group/RM/ARM for correction/completion of documentation
• To work closely with Customer Service Group/RM/ARM on trade services for achieving the bank’s business target.
• To provide client advices and guidance relating to trade finance products.
• To ensure all the trade original documents are safe-kept orderly.
• To follow up with client to get the deferral document in time.
• To timely keep KL and Trade Hanoi/HCM updated once getting the deferral document.
• To understand and apply effectively risk control to trade services.
• To ensure critical problems on trade activities be updated to line manager/functional head in timely manner.
• To ensure strict compliance on extant Group Sanctions Procedures
• To act in complete compliance with the Bank’s Data confidentiality policy at all times which also governs sending of data to external parties over email.
OTHER RESPOSIBLITIES:
• To ensure that all related Group policies and procedures and local regulations are strictly adhered to at all time.
• To monitor and review training needs to upgrade knowledge and skills and develop staff self-confidence and goods job attitudes.
• To attend the bank training sections for better service to customer.
• To perform any other assignments as required from time to time.
• Ensure unit problems be reported to line manager in time and recommend alternative solutions to solve problem effectively.
• Handle other miscellaneous jobs.
• Responsible for the health and safety aspects within your area of control.
• Ensure that the contractors working in own area or working for the team work in a safe & healthy manner.
• Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;
• Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that own actions do not put others at risk;
• Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents* and incidents**; and Bring to the attention of the management any hazard in the workplace
2 năm trước Xem thêm

(Senior) Business Development Executive

22/08/2019

Thỏa thuận

Hồ Chí Minh

• Approach and sign on new customers (Cooperate employees etc.)
• Advise customers on financial services (e.g. lines of Credit, Personal loans, Mortgages, Payroll)
• Cross-sell products and services
• Collaborate with other professionals to ensure high-quality customer service
• Collect all documents (digital) required for account opening and pre-fill forms
• Handle customer complaints and solve problems
2 năm trước Xem thêm
• Hướng dẫn khách hàng thực hiện việc hoàn thiện hồ sơ.
• Thực hiện việc phát triển bán mới, chăm sóc các khách hàng hiện hữu và tiềm năng, kết hợp với các bộ phận, đơn vị liên quan nhằm xử lý hồ sơ của khách hàng thẻ.
• Tối đa hóa các kênh phát triển bán hàng nhằm đạt chất lượng dịch vụ cũng như đạt chỉ tiêu kinh doanh cao nhất.
• Xây dựng cùng duy trì mối quan hệ hợp tác với các cá nhân, tổ chức bên ngoài cũng như trong nội bộ Ngân hàng nhằm mở rộng phát triển việc kinh doanh
• Hoàn thành báo cáo kinh doanh định kỳ được giao đồng thời đưa ra các sáng kiến nhằm nâng cao chất lượng sản phẩm dịch vụ và kết quả kinh doanh.
2 năm trước Xem thêm

Relationship Manager, Priority Clients

15/08/2019

Thỏa thuận

Hồ Chí Minh

• Maintain a high standard of customer service through providing good service quality / service standards
• Attend regular training / retraining in order to provide competent service excellence to existing and potential customer
• Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs and generate revenue
• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues
• Provide professional customer service to achieve a high percentage of customer satisfaction and retention
• Meet/Exceed budget for revenue and profitability through effective relationship management
• To inform customers (Including prospective customers) with full information about SCBs Banking Products
• To be responsible for all service issues in priority banking and to ensure that all customer are receiving Priority Banking Privileges
• Conduct all sales and services activities within the risk & compliance parameters as defined from time to time by the bank
• Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
2 năm trước Xem thêm

IT Helpdesk Manager

31/07/2019

Thỏa thuận

Hà Nội

To provide technical support for all Standard Chartered business products. Accountable for the implementation and ongoing verification of Security patch’s (OS and Virus), computer and bank process management, desktop team management within SCB locations.
To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards.
To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster. Conduct BCP/DR with business annually
Responsible for the enforcement of global strategies and standards in all Standard Chartered locations including ensuring risk / compliance and security / build standards are followed
Risk management control, initiatives and reporting, including Technical audit compliance, directly and indirectly.
Problem and change management – outstanding problemchange management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised
Work closely with ITSC, Group Support, Business to provide technical support to local users and local systems
Local hands and feet on the ground with desktop and stake holders
Monitor and control in-country data centres, bank’s property
Supporting in-country networks , Avaya telephony (phone), Video Conference
Security vulnerability management, patching for desktop/laptop machines
Provide full support to in-country users to use bank applications, partner bank application, group application
Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance
2 năm trước Xem thêm

Senior Officer, Operational Risk Management

26/07/2019

Thỏa thuận

Hà Nội

• Ensure adherence to the operational risk management framework in the identification, assessment, mitigation and control and monitoring of risk. In this regards, ensure sufficient traction and follow through management actions to mitigate identified operational risks and Audit failures, escalating issues to the Unit Head and Head, R&C.
• Ensure that relevant Group and Business policies are effectively embedded within the Business Division. Facilitate the design and implementation of key control standards (KCS) and related key control self-assessment (KCSA) and monitoring plans for compliance and operational risk management.
• Ensure all key regulatory requirements, as interpreted and communicated to Business by country Legal & Compliance, are cascaded to the Business units on a timely basis and that sufficient actions are undertaken by Business Units to comply with these requirements.
• Value-add to the Business by identifying new and developing risks through reviews at the country level or participating in reviews driven by the Group/Regional Business level.
• Conduct periodic KCSA review and ensure all critical finding are properly addressed.
• Embed an effective Operational Risk Management Framework (ORMF) within the Consumer Banking Operations to ensure all areas manage operational risks in a proactive, risk based and disciplined manner.
• Key Control Standards Assessment (KCSA) checks – Deeper understanding and driving the spirit of the KCSA into sample check
• Independent management of risk issues logged in Risk Management system
• Up skilling the Operational Risk framework of ITO and knowledge of staff via staff training and guidance providing.
• Frequent interviews or test with staff to make sure ITO staff have full awareness and understanding of related policies and regulations
• Proactive management of risks by introducing various tools within ITO
• Report all risk issues and losses to Head of R&C and get these log/update/close appropriately in the system
• To assist all unit heads in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
• Review local regulations and ensure these are embedded into Local KCSA & Department Operating Instructions and complied by Units
• Review group policies and ensure these are embedded into Units’ Department Operating Instructions
• Ensure zero losses and zero compliance breaches, no audit failures in ITO.
• Proactive management of Operational Risk within ITO
• Identify and report all exceptions on non compliance with standard controls, identify and report all weaknesses inherent in the standard controls
• Maintain proper record keeping on all KCSA related activities
• Ensure no overdue KCSA
• Provide advices and guidance to ITO team on all operational risk, regulatory matters including AML
• Coordinate with Group OR team and local Legal and Compliance teams, Country Internal Auditor and Group Internal Auditors.
• Make sure above 90% KCSA checks are passed on quality dip test.
• Follow up on GIA finding, socializing such findings and migrating of best practices from other markets
• Continuously raise risk awareness & vigilance and promote robust escalation culture among GTO.
2 năm trước Xem thêm

Senior Officer, Cash Management Operations

26/07/2019

Thỏa thuận

Hà Nội

• To handle queries of customers with care and as per the prescribed standards in place.
• To coordinate with other teams in CMO to investigate missing case, pending case…
• To investigate and resolve all Nostro outstanding as applicable.
• To help the team/ Unit in maintaining the cost budget and set up from time to time
• To assist the Manager/ CMO Head in managing the day to day operations.
• To coach the team members and the new staff joining the team and assess their knowledge periodically.
• To co-ordinate with other officers to ensure that cases are auctioned in a timely manners.
• To control, follow with CSG, Business, Branch operations deferral items list and clear pending items.
• To post transactions to CMO TP systems when required, at the same time to ensure full compliance of Group segregation duties policy.
• To complete/ resolve inquiries correctly the “first time” to avoid unnecessary repetitions.
• Processing and decision making as per the Department Operating Instructions and within the timeliness and accuracy standards specified.
• To ensure all report pertaining to Investigation team as applicable are completed and submitted within the stipulated time.
• Carryout ad-hoc responsibilities set by respective Managers/ CMO Head from time to time.
• Compliance with all applicable rules/ regulations of the Bank and Group policies.
• Comply with Group Money Laundering Prevention/ Sanctions policies procedures to extent applicable and reporting all suspicious transactions to the Line Manager.
• To take necessary tests and training as per Group and the Bank requirements.
• To work on improvement of productivity and standardize the process from time to time to meet the necessary regulation/ procedures/ guidelines prescribed by the Bank/ Group from time to time.
• To assist Manager/ CMO Head in performing Disaster recovery test and BCP test from time to time
OTHER RESPONSIBILITIES
• Fully understand and comply with Group policies including CMO procedures, Sanction Policies, Group policies/local regulations on AML/Sanctions/Norkom/ BOE/OFAC… and local regulatory requirements and embed it in BAU.
• Ensure approved generic Product Programmers and their corresponding Country Addendums are in place before any product is accepted for implementation. Refer any instances of non-compliance to Head of CMO, Head of CIC Operations for follow-up and also highlight such instances to Group Function and CORG via KPIs and monthly operational risk reporting
MONEY LAUNDERING PREVENTION
• Fully understand and comply with money laundering prevention requirements.
• Undertake training on MLP at least once every 12 months
• Ensure money laundering prevention reporting procedure is followed.
Follow money laundering prevention reporting procedures and report to business MLPO (CR) should there be any money laundering related issues.
Strategy
To understand and follow the Group and bank’ strategies applied to the role from time to time
Business
To have business mindset to understand customer’s need in daily operation so as to deliver perfect services
Processes
Cash | Transaction Capture & Execution
People and Talent
• To follow the task assigned by Team Leader/CMO Head accurately and in a timely manner
• To provide feedback/initiative related to the daily works
• To self-study and enhance capability for readiness of taking other tasks
2 năm trước Xem thêm
- Phát triển khách hàng mới, chăm sóc và tư vấn KH về các sản phẩm tín dụng vay tiêu dùng tín chấp, thế chấp, thẻ tín dụng
- Hướng dẫn và tư vấn cho KH về quy trình, hồ sơ vay, trực tiếp hoàn thiện hồ sơ Khách hàng cá nhân và theo dõi quy trình hoàn tất hồ sơ cho KH.
- Bán chéo các sản phẩm và dịch vụ khác của Ngân hàng.
- Tuân thủ chặt chẽ các quy trình nghiệp vụ của NH StanChart, phối hợp với các bộ phận liên quan để phục vụ tốt nhất các yêu cầu của KH.
- Thực hiện và hoàn thành các chỉ tiêu được giao.
2 năm trước Xem thêm

Officer - Retail Lending Operations

21/06/2019

Thỏa thuận

Hà Nội

• Responsible for developing the processing and support strategy applicable to each product to ensure that it is in line with the overall Consumer Banking Operations strategy and that meets the needs of the individual product
Business
• To continuously challenge and improve current process to reduce TAT and increase productivity
• To perform any assignments that may be required from time to time.
• Identify and drive change to processes to improve productivity and standardization.
• Responsible for the collective performance of the in country Operations functions supporting the relevant product against the agreed performance and risk metrics and the associated thresholds.
• Active to participate in lending operations related new projects, new business services launching.
Processes
• Quality document checking for PL.
• Check pre-disbursement condition and disburse loans and process lending service request
• Prepare daily and month report
• Respond and process enquiry/lending service request
• Process returned mail
• Doing notarisation and lien registration for male staff
• Custody and filling customers’ files
• To ensure no backlog transactions.
• Complete other tasks assigned by Unit Head, team leaders
• To be accountable for the service delivery (through service, cost and risk levels) of Retail Lending Operations in Vietnam.
• To ensure effective risk mitigation and continuous service improvement through strong engagement of many teams, financial and capacity management
• Provide initiative to improve productivity
People and Talent
• Complete all mandatory learning as assigned by Group
• Self-motivate, train and develop to achieve high quality service to clients and avoid errors
Risk Management
• Ensure no surprises culture – no failed audits, no operational loss.
• Manage the maintenance of operational integrity throughout the unit.
• Proactively monitor and manage operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Unit Head, Retail Lending Ops.
• Responsible for the identification, escalation, management and mitigation of all aspects of risk in accordance with all relevant products at Group product level policies.
• Follow up to ensure all reported risks have been eliminated.
• Ensure products & services are delivered in compliance with local Regulatory Requirements.
• Ensure approved generic Product Program and their corresponding Country Addendum are in place before any product is accepted for implementation. Refer any instances of non-compliance to Unit Head, Retail Lending Ops to follow up.
Governance
• Accountable for defining a Risk Management methodology and the end to end control environment for each product line that ensures compliance with applicable internal policies and practices as well as external regulations and laws.
• Ensure that the Unit meets the service levels.
• Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
• Actively managing and monitoring performance against defined Key Risk and Performance Indicators at the consolidated product level.
• Accountable for defining the control environment for ensuring that the Operations’ functions supporting each product act within the applicable internal policies and procedures, as well as external regulations and laws, in respect of money laundering and fraud.
2 năm trước Xem thêm

Manager, Account Services Operations

21/06/2019

Thỏa thuận

Hà Nội

Handle daily processing activities to serve business in Account Services Operations for all client segments.
Check account opening form and supporting documents to ensure that they meet bank’s requirements and authorize account opening, account maintenance and account closure in core banking system within turnaround time.
Clearly understand on bank’s process, policy, procedure as well as local regulation to avoid any potential operational risk.
Overall control and support other team member to ensure no pending cases.
Strictly follow operational procedures, Key Control Standards, Group Policies and Regulatory requirements. Proactively manage operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Unit Head, Account Services Operations.
Ensure accuracy and high productivity of the whole team, good knowledge on technology, ability to create and improve daily tasks to support business growth.
Other tasks and back up for Unit Head, Account Services Operations when required.
Key Roles & Responsibilities Control:
Overall and direct control Account Services Operations, play as a checker role for checking and approving account opening transaction.
Ownership of the generic end to end process model for the product to ensure standardization.
Accountable for defining a Risk Management methodology and the end to end control environment for each product that ensures compliance with applicable internal policies and practices as well as external regulations and laws.
Ensure that the Unit meets the service levels.
Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
Implement different measures to reduce cost.
Actively managing and monitoring performance against defined
Key Risk and Performance Indicators at the consolidated product level.
Responsible for developing the processing and support strategy applicable to each product to ensure that it is in line with the overall Banking Operations strategy and that meets the needs of the individual product
Service Delivery:
Maintain service level agreement metrics on turnaround and accuracy.
Effective stakeholder engagement to understand and fulfil the needs of internal clients.
Use metrics to drive decisions around service delivery improvements.
Build and maintain a strong relationship with existing customers.
Risk:
Manage the maintenance of operational integrity throughout the unit.
Proactively monitor and manage operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Unit Head
Responsible for the identification, escalation, management and mitigation of all aspects of risk in accordance with all relevant products at Group product level policies.
Follow up to ensure all reported risks have been eliminated.
Ensure products & services are delivered in compliance with local Regulatory Requirements.
2 năm trước Xem thêm

Manager, Credit Risk Control - Document Unit

21/06/2019

Thỏa thuận

Hà Nội

Business
• The role holder will be the interface the following tasks including but not limited to:
• To prepare credit and securing documentation for clients to fit business various needs while ensuring compliance with the Bank’s standards and policies.
• To maintain an independent control over credit and securing documentation and ensure that all credit and securing documentation & conditions have been perfected for drawdown of Bank facilities.
• To provide high quality credit & security documentation support to RMs while providing independent control over the documentation process.
• To ensure promptly update of documentation and collateral data in the Bank’s system to the high quality.
• To effectively produce the credit reporting or support other units to produce the reports.
• To liaise with other divisions of the Bank in connection with daily routine matters on documentation checking/ drafting/ execution.
• To participate in any other department / group projects and/or task as applicable for the CRC-CDU as may be assigned from time to time
Processes
(a) Compliance :
• To fully understand and comply with Group policies and procedures and local regulatory requirements.
• Ensure compliance with the Group’s standards and regulatory requirements pertaining to Money Laundering and CDD
(b) Key Responsibilities :
• To check properly all approved BCA/LA received
• To prepare Loan Agreement/ Facility letter (BFL) and security documents in accordance with approved BCA terms & conditions with minimal error rates.
• To liaise with LDU on non-standard documentation handling.
• To check and ensure facility and security documentation are perfected where necessary.
• To issue Security Compliance Certificate/DDN in a timely manner within the agreed service standard.
• To maintain and update all data recorded in CMS correctly based on the underlying facility and security documents and update CMV correctly at all times.
• To register the security documents to local authorities
• To complete the EAR checklist in respect of CRC’s documentation responsibilities within the stipulated timeframe.
• To follow the global CRC diligently
• To provide feedback of any errors/problems immediately to the CRC Manager
• To engage WB Legal in relation to non standard security documentation if required.
• To assist other CRC units in cross border support as per DOI
(c) OTHERS:
• To assist LDU in terms of documents checking in local language if required
• To check daily, bi-monthly and monthly CMS reports
• To assist CRC Manager and other team members on other general activities.
• To assist in providing document checklists in terms of local language documentation to MDU/ISDA team
• To perform any assignments that may be required from time to time.
Risk Management
• Ensure no surprises culture – no failed audits, no operational loss
• Ensure all risk self concerned issues are escalated to Line Manager in time and full picture
Governance
• Ensure compliance with applicable internal policies and practices as well as external regulations and laws.
• Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
2 năm trước Xem thêm

Sales Coordinator (Sales Support)

20/06/2019

10 triệu - 15 triệu

Hà Nội Hồ Chí Minh

• Support sales team in Sales application processing, ensuring document qualification and service guarantee
• Support sales team to improve team performance, risk and compliance control
• Coordinate between Sales teams and Product/Operation/Credit/Branch/Marketing teams etc to support Sales teams to meet the team target
• Properly handle customer application to hit TAT in SC queue for each product
• Delivering excellence in performance and quality
• Ensure to follow related Processes/Policy of the bank
• Other administration tasks as assignment from Line Manager
2 năm trước Xem thêm
• Hướng dẫn khách hàng thực hiện việc hoàn thiện hồ sơ.
• Thực hiện việc phát triển bán mới, chăm sóc các khách hàng hiện hữu và tiềm năng, kết hợp với các bộ phận, đơn vị liên quan nhằm xử lý hồ sơ của khách hàng sản phẩm tín chấp.
• Tối đa hóa các kênh phát triển bán hàng nhằm đạt chất lượng dịch vụ cũng như đạt chỉ tiêu kinh doanh cao nhất.
• Xây dựng cùng duy trì mối quan hệ hợp tác với các cá nhân, tổ chức bên ngoài cũng như trong nội bộ Ngân hàng nhằm mở rộng phát triển việc kinh doanh sản phẩm tín chấp.
• Bán chéo các sản phẩm khác như Thẻ tín dụng, Sản phẩm Thế Chấp, Sản phẩm Bảo hiểm, ...
• Hoàn thành báo cáo kinh doanh định kỳ được giao đồng thời đưa ra các sáng kiến nhằm nâng cao chất lượng sản phẩm dịch vụ và kết quả kinh doanh.
2 năm trước Xem thêm

Officer - Corporate Client Service

02/06/2019

Thỏa thuận

Hà Nội

Client Service
· Provide the highest standard of client service in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients
· Work with internal stakeholders to provide end-to-end query resolution to client satisfaction
· Responsible for effective service recovery process through complaint logging and handling
· Maintain a professional SCB image through all interactions with clients
· Log and manage all service interactions (enquiries, complaints, incidents, client visits etc.) within GEMS and / or other relevant systems to ensure that client data is captured and available for client insights / analysis and identification of improvement initiatives
· Proactively deliver service including but not limited to assigned Group of clients where appropriate.
Risk & Control
· Comply with Operational Risk Framework for client service processes including but not limited to client identification, complaints and enquiry handling
· Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
· Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
Operational Excellence
· Identify and where appropriate, assist in the implementation of service and efficiency improvement initiatives and facilitate transfer of best practice
Conduct
· Embed the Group’s values and code of conduct, to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees
· Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
· Ensure all within direct reporting hierarchy are compliant with all laws, regulations, guidelines, Group policies and procedures and the Group Code of Conduct
2 năm trước Xem thêm

Officer - Cash Management Operations (Remittance)

02/06/2019

Thỏa thuận

Hà Nội

• To process overseas and local payments (OTT/ITT/STS TT/Bank Draft, OLT, ILT, EL, ET…) in CMO TP systems from end to end
• To be a user of CMO TP systems (DOTOPAL, EBBS...) and to act as the initial point of contact with system technicians/ supporters for any system problems and enhancements
• To ensure that all transactions are processed accurately within agreed TAT
• To follow up with investigation cases/pending transactions and avoid any unnecessary delay in processing such pending items
• To vet supporting documents of payment instructions to ensure a full compliance with established law, policies, regulations and procedures of Standard Chartered Group, State Bank of Vietnam and Vietnam Government. To file supporting documents properly (both soft copy and hard copy)
• To strictly comply with Group policies/local regulations on FX Control/AML/Sanctions/Norkom.
• To verify customer signature against authorized signatories, to call back and to obtain confirmation from customers of payment instructions if required and as per DA
• To book FX deal
• To ensure the bank tariffs applied for payment instructions are accurate
• To prepare daily reports and monthly operations reports as required by Team Leader/CMO Head. To log daily transaction volume
• To conduct EOD reconciliation to make sure all payment instructions received before cut-off time are processed same day. To report immediately to Team Leader/Manager if there is any missing items or processing failure for investigation and solution.
• To perform daily reconciliation for nostro/suspense/sundry account reconciliation report and make sure all pending items are addressed and settled on same day basis.
• To take responsibility of pending documents by keep those documents/payment instructions in control, properly log pending documents, follow up with stakeholders to obtain the documents by deadline.
• To answer enquiries from stakeholders
• To file documents
• To continuously review processes to enhance internal procedures/ work flow
• To back up for other maker in other Processing Teams in CMO as and when required
• To perform BCP test
• To participate in CMO projects as required from time to time
• To perform any other assignments as required from time to time.
2 năm trước Xem thêm

Officer - ATM / Card Operations

17/05/2019

Thỏa thuận

Hà Nội

1. Business As Usual
- Maker for Settlement
- Maker for Payroll & Personal Loan Debit Card Services
- Second backup Maker for Reconciliation
- Maker for Dispute Handling
- Maker for Credit Card Processing
- Maker for I-Banking Operations
- All tasks are able to be rotated periodically if required.
- Ensure all functions and operations are prioritized and complete without backlog to ensure service quality and elimination of frauds and losses.
- File operational documents fully
- Assist in administrative duties and other ad hoc & miscellaneous activities as assigned by the line manager
- Relief team members who are on lunch / leave / Sick leave / training where necessary.
- Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
- Ensure service performance standards are consistently met and reviewed.
- Assist in managing operations cost through reduction in unit costs without impacting service standards
2. Services Delivery
- Maintain service level agreement metrics on turnaround and accuracy.
- Effective stakeholder engagement to understand and fulfill the needs of internal clients.
- Use metrics to drive decisions around service delivery improvements.
- Build and maintain a strong relationship with existing customers
3. Projects
- Full participation, cooperation, commitment and contribution in all required activities of the project
- Full attendance and attention for all required trainings
- Learn and understand new system functionalities in order to teach other staff in the new system
- Able to identify system or process constraints, issues and risks
- Participate in the operational processes designing for new initiatives, especially back office activities
- Full contributions in the UAT testing and report problems related to system errors, behavior not within expectations and constraints that will impact system users
4. Risk Management
- Insure a no surprises culture – no failed audits
- Support to manage the maintenance of operational integrity throughout the unit.
- Ensure products & services are delivered in compliance with local Regulatory Requirements.
5. ILDP and Working environment
- Attend at least 2 training course annually.
- Support to create a harmonious work environment;
- Attend monthly meeting for ATM& Cards Ops.
6. Innovation
- Have a set process to capture new ideas
- Ensure migration of best practice
7. Business Continuity Plan (BCP)
- To support unit’s BCP tests as per test schedule.
- To formulate recovery strategies for the department when called upon.
- Continuously raise awareness on BCP to all staff within the department.
8. Compliance and Money Laundering responsibilities
- Support and ensure the money laundering prevention is in line with the Group Policy and Standards, local laws and regulatory requirements.
- Ensure good understanding of money laundering prevention and compliance requirements, Group Policies and local laws through training, presentations, guidance, coaching & etc.
- Participate in and/or support the Bank’s effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements , updating and revising operating procedures, acquire relevant knowledge and training, providing support to superior and subordinates.
9. Health & Safety
- Support Group H&S initiatives.
- To ensure the work environment is safe and free from risk relating to Health & Safety.
- To support the unit’s H & S issues raised are addressed and escalated on a timely manner.
- Promotes H & S awareness amongst employees.
- Ensure compliance to local legislations and group requirements.
10. Customer Charter
- All transactions to be completed with 0.50% error rate with a stretch of 0% error rate.
- Identify problem to be resolved with end to end ownership
- Complete transactions within the agreed timelines/ SLAs
- Support the frontline in achieving 5% return/rejects due to missing documentations
- Awareness of customer charter and its objectives
2 năm trước Xem thêm

Tele/ Field Collector

12/05/2019

Thỏa thuận

Đồng Nai Hồ Chí Minh

• Perform call dunning activities to remind delinquent hard core customers of repayments.
• Accountable for ensure and effective chasing customer to obtain the daily, weekly and monthly target.
• Sending reminder letters, postcards, facsimile notices, telegram to customers who are unable to be located.
• Following up the result of all collections activities which have been done to see how it is successful.
• Responsible for working expeditiously on all accounts assigned and updating collection diaries in the collections tracking reports.
• Following up the results of all collections activities which have been done to see how it successful
• Following up customers’ requirement e.g. waiving interest or penalty fee, changing address etc.
• Having solution to help customers’ problem with obtaining reasonable outcome to the bank.
• Monitoring and reporting suspicious case of fraud or any sign of risk occur
• Monitoring and reporting suspicious money laundering transaction/activities to Country MLPO
• Handling daily report of delinquent accounts which have been called or visited to report the result of those activities to Collection Head.
• Responsible for maintaining the professional image of SCB through compliance with the guidelines specified in the, Bank’s Code of Conduct/Collectors’ Code of Conduct
• Ongoing self refresher training on Money Laundering Prevention.
• Accountable for complying with the Bank’s compulsory training curriculum and additional development programs.
2 năm trước Xem thêm

Sales Coordinator - Retail Banking

11/05/2019

Thỏa thuận

Hà Nội

• Supporting the sales team in Sales application processing, ensuring document qualification and service guarantee
• Supporting sales team to improve team performance, risk and compliance control
• Coordinating between Sales teams and Product/Operation/Credit/Branch/Marketing teams etc to support Sales teams to meet the team target
• Other administration tasks as assignment from Line Manager
Compliance:
• Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
• Participate in and/or support the Banks effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Key Measurements:
• To ensure to support Sales Manager to manage risk
• To cascade and live the Bank’s values.
• 100% compliant with compliance, operation risks and sanction policy/ guidelines.
• No unsatisfactory compliance reviews and audits on the conduct of KCSA and record keeping.
• Maintaining robust controls and monitoring actions
2 năm trước Xem thêm
• Responsible for developing the processing and support strategy applicable to each product to ensure that it is in line with the overall Consumer Banking Operations strategy and that meets the needs of the individual product
Business
• To continuously challenge and improve current process to reduce TAT and increase productivity
• To perform any assignments that may be required from time to time.
• Identify and drive change to processes to improve productivity and standardization.
• Responsible for the collective performance of the in country Operations functions supporting the relevant product against the agreed performance and risk metrics and the associated thresholds.
• Active to participate in lending operations related new projects, new business services launching.
Processes
• Quality document checking for PL.
• Check pre-disbursement condition and disburse loans and process lending service request
• Prepare daily and month report
• Respond and process enquiry/lending service request
• Process returned mail
• Doing notarisation and lien registration for male staff
• Custody and filling customers’ files
• To ensure no backlog transactions.
• Complete other tasks assigned by Unit Head, team leaders
• To be accountable for the service delivery (through service, cost and risk levels) of Retail Lending Operations in Vietnam.
• To ensure effective risk mitigation and continuous service improvement through strong engagement of many teams, financial and capacity management
• Provide initiative to improve productivity
People and Talent
• Complete all mandatory learning as assigned by Group
• Self-motivate, train and develop to achieve high quality service to clients and avoid errors
Risk Management
• Ensure no surprises culture – no failed audits, no operational loss.
• Manage the maintenance of operational integrity throughout the unit.
• Proactively monitor and manage operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Unit Head, Retail Lending Ops.
• Responsible for the identification, escalation, management and mitigation of all aspects of risk in accordance with all relevant products at Group product level policies.
• Follow up to ensure all reported risks have been eliminated.
• Ensure products & services are delivered in compliance with local Regulatory Requirements.
• Ensure approved generic Product Program and their corresponding Country Addendum are in place before any product is accepted for implementation. Refer any instances of non-compliance to Unit Head, Retail Lending Ops to follow up.
Governance
• Accountable for defining a Risk Management methodology and the end to end control environment for each product line that ensures compliance with applicable internal policies and practices as well as external regulations and laws.
• Ensure that the Unit meets the service levels.
• Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
• Actively managing and monitoring performance against defined Key Risk and Performance Indicators at the consolidated product level.
• Accountable for defining the control environment for ensuring that the Operations’ functions supporting each product act within the applicable internal policies and procedures, as well as external regulations and laws, in respect of money laundering and fraud.
2 năm trước Xem thêm
Daily Operations
1. Direct control and process all Corporate Actions function including voluntary (right issue, proxy voting...) and mandatory (dividend, interest collection, redemption, bonus issue...)
2. Process all day-to-day Escrow transactions
3. Ensure operational efficiency by continuously meeting and exceeding agreed clients’ services standard such as 24 hours response time to enquiries, timely announcement of event, processing of record date/ pay date and prompt reporting/ reminding to client
4. Ensure that clients’ enquiries are properly followed up and promptly responded for corporate actions related enquiries and complaints
5. Ensure adherence to laid down control procedures / processes designated for corporate actions function such as to record, check and verify all shares received / delivered and payments made / received on behalf of clients are in good order and in accordance to clients instructions (both in the system – CAPE – and off the system); corporate actions DOI; corporate actions checklists...
6. Ensure timely confirmation / reconciliation of all events in announcement date / record date / pay date to attain highest standard of quality services and reliability
7. Liaise with both external parties (e.g. brokers, VSD, stock exchanges, clearing and counter-party banks, issuers...) and internal parties (e.g. CMO, FMO, GM, TB, TBSM...) to avoid potential losses resulting from incorrect announcement, entitlement, payment
8. Manage and avoid risks to clients, bank / group by ensuring prompt and accurate reporting to client/ management, timely recertification and / or monitoring of any discrepancies including rejection
9. Conduct continuous review and initiate quality improvement project to enhance internal work procedures / processes to achieve productivity improvement and cost saving
10. Ensure timeliness, responsiveness, accuracy and pro-activeness in handling event processing and reporting
11. Ensure all documentation of Corporate Actions are properly labelled and filed in accordance with requirement on safekeeping of quality records
12. Provide relief / assistant to fellow officers in their absence according to Back-up plan
13. Perform vault count / reconciliation as required
14. Support other tasks as required by Head of SSO and as per back up plan
Compliance and Risk Management
1. Fully understand and comply with Group Securities Services policies and local regulatory requirements and embed it in BAU and appropriately discharge duties as per Group Policies and Local regulations
2. Ensure compliance to all established procedures, regulations and Group Securities Services policy guides
3. Able to recognise implication of changes of regulations or market practices and take appropriate measures to keep the bank and clients informed and to protect their interest
4. Keep Head, Securities Services Operations and Head, MWS Operations / CIO advised of financial and any extraordinary developments. Ensure accurate and timely submission of management and local regulatory returns
Human Resources
1. Complete all mandatory learning as assigned by Group
2. Self motivate, train and develop to achieve high quality service to clients and avoid errors
Business Support
1. Actively support the sales and services culture of the Bank
2. To provide positive feedback to clients on areas for improvement with the aim of strengthening client relationship
3. Maintain good relationship with stakeholders specially VSD, SSC, HNX, HSX, BIDV, SBV, MOF, brokers and other stakeholders
Money laundering prevention
1. Fully understand and comply with money laundering prevention requirements
2. Undertake training on MLP at least once every 24 months
3. Ensure money laundering prevention reporting procedures is followed
4. Report to business MLPO (CR) should there be any money laundering related issues
BCP
Take part in departmental BCP/DRP testing whenever required. Assist the Business Continuity Manager (BCM) to:
1. Develop, maintain and test BC Plans for the business function
2. Raise awareness of BC Planning issues within the unit/department
2 năm trước Xem thêm

Officer - Account Services Operations

03/05/2019

Thỏa thuận

Hà Nội

Business
Handle daily processing activities to serve business in Account Services Operations.
Effectively managing the systems and processes within statutory guidelines and operational risk policy.
Proceed to individual account opening accurately and meet turnaround time (TAT).
Complete all tasks in accordance with the operational procedures, Key Control Standards, Group Policies and Regulatory requirements.
Good knowledge on technology, ability to create and improve daily tasks to support business growth.
Ensure high productivity to support business for achieving target. .
Processes
Proceed to account opening and maintenance as a maker role for both enterprise and individual clients.
Ensure that Account opening forms, documentations mandates and all letters of instructions from clients or internal instruction are checked, updated and filed accordingly.
Organize and ensure all functions and operations are prioritized and completed in agreed TAT without backlogs.
Ensure service quality and elimination of frauds and losses.
Proceed to i-banking registration, VAT/advice and statement preparation.
Fully understand internal policy and local regulation.
Active and creative in communication with other parties.
Complete other assigned tasks when required.
2 năm trước Xem thêm

Assistant Manager, Trade Operations

02/05/2019

Thỏa thuận

Hà Tĩnh

FOR TRADE OPERATIONS
• To receive customer instructions and original Trade documents and fax/scan to Hanoi for processing.
• To monitor courier vendor on picking up and sending the original Trade documents to Trade Hanoi/HCM
• To work closely with colleagues in Trade Services, Hanoi/HCM branch to ensure the transactions are smoothly and timely processed.
• To follow-up with Customer Service Group/RM/ARM for correction/completion of documentation
• To work closely with Customer Service Group/RM/ARM on trade services for achieving the bank’s business target.
• To provide client advices and guidance relating to trade finance products.
• To ensure all the trade original documents are safe-kept orderly.
• To follow up with client to get the deferral document in time.
• To timely keep KL and Trade Hanoi/HCM updated once getting the deferral document.
• To understand and apply effectively risk control to trade services.
• To ensure critical problems on trade activities be updated to line manager/functional head in timely manner.
• To ensure strict compliance on extant Group Sanctions Procedures
• To act in complete compliance with the Bank’s Data confidentiality policy at all times which also governs sending of data to external parties over email.
OTHER RESPOSIBLITIES:
• To ensure that all related Group policies and procedures and local regulations are strictly adhered to at all time.
• To monitor and review training needs to upgrade knowledge and skills and develop staff self-confidence and goods job attitudes.
• To attend the bank training sections for better service to customer.
• To perform any other assignments as required from time to time.
• Ensure unit problems be reported to line manager in time and recommend alternative solutions to solve problem effectively.
• Handle other miscellaneous jobs.
• Responsible for the health and safety aspects within your area of control.
• Ensure that the contractors working in own area or working for the team work in a safe & healthy manner.
• Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;
• Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that own actions do not put others at risk;
• Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents* and incidents**; and Bring to the attention of the management any hazard in the workplace
2 năm trước Xem thêm
• Engage New Affluent and Emerging affluent clients via leads sourced from approved real-estate projects, real estate agents, targeting lists or middle/ senior executives working for large / Multinational companies.
• To develop and maintain active referral relationships with targeted sources eg : big real-estate developers, big real estate agents, senior sale managers or best sales working on real estate market.
• Achieve allocated business targets
• Be multi-skilled to handle all kinds of transactions and services in the bank
• Successful and consistent conversion of leads to sales.
• Upgrade potential customers to Priority Segment
• Cross-sell multiple standard products to customers based on identified needs eg: Personal loan, Casa, Bancasurance....
• Activate New clients, set up and educate clients on remote channel usage i.e., online, Client Centre, ATM, etc
• Keep abreast of market trends and competitor offerings, and conduct regular market updates and follow-up activities for target customer groups, to better enhance the product differentiation in relation to external competition
2 năm trước Xem thêm
The role holder is primarily responsible for the pro-active acquisition and activation of new to bank (NTB) customers, selling a range of retail and priority products.
Key Roles and Responsibilities:
• Engage NTB clients via leads sourced from approved projects, real estate agents, targeting lists or middle/ senior executives working for big/ MNC companies.
• To develop and maintain active referral relationships with targeted sources eg : big developers, big agents, senior sale managers or best sales working on real estate market.
• Achieve allocated individual business targets
• Be multi-skilled to handle all kinds of transactions and services in the bank
• Successful and consistent conversion of leads to sales.
• Upgrade potential customers to Priority
• Sell multiple standard products to customers based on identified needs eg: Mortgage, Personal loans, Casa, TD, Bancassurance, Credit Cards....
• Activate NTB clients, set up and educate clients on remote channel usage i.e., online, Client Centre, ATM,
• Keep abreast of market trends and competitor offerings, and conduct regular market updates and follow-up activities for target customer groups, to better enhance the product differentiation in relation to external competition.
3 năm trước Xem thêm

Business Development Manager (Mortgage)

02/12/2018

Thỏa thuận

Hồ Chí Minh

• Engage NTB mass Mortgage market clients via leads sourced from approved projects, real estate agents, targeting lists or middle/ senior executives working for big/ MNC companies
• Initial primary focus on Mortgage products in respective job role, gradually broadening to full range of retail products
• Develop and maintain active referral relationships with targeted sources eg : big developers, big agents, senior sale managers or best sales working on real estate market
• Be multi-skilled to handle all kinds of transactions and services in the bank
• Upgrade potential customers to Priority
• Activate NTB clients, set up and educate clients on remote channel usage i.e., online, Client Centre, ATM, etc
• Keep abreast of market trends and competitor offerings, and conduct regular market updates and follow-up activities for target customer groups, to better enhance the product differentiation in relation to external competition
3 năm trước Xem thêm

Relationship Manager, Corporate Relationship Team

21/11/2018

Thỏa thuận

Hồ Chí Minh

• Drive new company tie ups and driving sales volumes from approved companies
• Drive sourcing and activation booths in approved companies
• Drive company upgrades from portfolio companies to Primary and Secondary EB companies
• Track and monitor sales productivity to maximize business opportunities and cross sell rates to achieve agreed targets and provide efficient service quality
• Manage and maintain corporate relationship to drive acquisition volumes for personal products like payroll, personal loan and mortgage loan and cross-sell Bancasurance
• Manage and maintain the development of strong and differentiated product propositions, customized pricing for corporate working with RBP, Wealth, RC segments, CI/CM teams at both corporate and employee level
• Work with other segments including Corporate and Transaction banking and Business Banking to cross pollinate the client base
• Track market share and competition, derive insights to competitor strategies and take proactive steps
• Corporate interface on initial set-up, and ensure correct on boarding/ listing and categorization of corporate
• Responsible for ensuring compliance, with respect to corporate listing
• Ensure smooth set up of payroll processing for corporate and facilitate system interface
• Arrive at specific portfolio campaigns at R.M level, Corporate category/ key corporate level
• Responsible to manage service camps and corporate related service complaints and support
3 năm trước Xem thêm

Assistant Manager - Trade Operations (Ha Tinh)

11/11/2018

Thỏa thuận

Hà Tĩnh

• To act as contact point for Trade Operations in Ha Tinh Office and ensure properly and timely sending customer instructions to Trade Hanoi for processing.
• To liaise with CCM/ Client Service Team to ensure all mismatched, missed documents or other matters are solved timely.
• To ensure Trade documents (L/C, guarantee, shipping document) are delivered to client timely.
FOR TRADE OPERATIONS
• To receive customer instructions and original Trade documents and fax/scan to Hanoi for processing.
• To perform signature verification and call back for all trade documents within the limit.
• To send the original Trade documents and advices to client/ correspondence bank
• To work closely with colleagues in Trade Services, Hanoi _HCM to ensure the transactions are smoothly and timely processed.
• To follow-up with Customer Service Group/RM/ARM for correction/completion of documentation
• To work closely with Customer Service Group/RM/ARM on trade services for achieving the bank’s business target.
• To provide advice and guidance to customers and staff relating to trade finance products and correct the document.
• To ensure all the trade original documents are safe-kept orderly.
• To follow up with CSG to get the deferral document in time.
• To timely keep KL and Trade Hanoi updated once getting the deferral document.
• To understand and apply effectively risk control to trade services.
• To ensure critical problems on trade activities be updated to line manager/functional head in timely manner.
• To ensure strict compliance on extant Group Sanctions Procedures
• To act in complete compliance with the Bank’s Data confidentiality policy at all times which also governs sending of data to external parties over email.
OTHER RESPOSIBLITIES:
• To ensure that all related Group policies and procedures and local regulations are strictly adhered to at all time.
• To monitor and review training needs to upgrade knowledge and skills and develop staff self-confidence and goods job attitudes.
• To attend the bank training sections for better service to customer.
• To perform any other assignments as required from time to time.
• Ensure unit problems be reported to line manager in time and recommend alternative solutions to solve problem effectively.
• Handle other miscellaneous jobs.
• Responsible for the health and safety aspects within your area of control.
• Ensure that the contractors working in own area or working for the team work in a safe & healthy manner.
• Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions;
• Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that own actions do not put others at risk;
• Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents* and incidents**; and Bring to the attention of the management any hazard in the workplace
3 năm trước Xem thêm

Branch Sales and Service Executive

08/11/2018

Thỏa thuận

Hồ Chí Minh

• Inbound NTB/ETB sales
- Address walk-in NTB clients’ (any segment) sales needs; Pull generated from ATL/online, catchment campaigns, word of mouth
- Activate NTB clients, and set up and educate clients on remote channel usage i.e., online, Client Centre, ATM; Hand over client to Priority or Business Banking Team if required
• Inbound ETB Service-To-Sales
- Address walk-in ETB clients’ (any segment) sales needs (may be from Service To Sales); Serve client on initial request and broaden to Next Best Conversation based on ETB analytics
- Direct and educate walk-in clients to use self-serve channels, and handle service requests via low-counters where requested by clients;
• Deep sell (in person)
- Immediately broaden the conversation to include fuller bundle
- Refer to Business Banking Acquiring Team for BC lending needs
- Prepare, set up, & activate (in person)
• When required documents are available
- Compile required documents
- Conduct KYC/CDD
- Open account/activate products
- Tag clients to the right segment. Refer respective business clients to BC Banking Team and Affluent to Priority Banking Team
• Service (in-person)
- Fulfil basic service needs and pass on rest to Client Centre or CSM
- Deepening activities
• Risk Management
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD
- Participate in and/or support the Banks effort in combating money-laundering activities
- Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates
• Other Responsibilities
- Embed Here for good and Group’s brand and values in the team
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
3 năm trước Xem thêm

Service Delivery Officer

31/10/2018

Thỏa thuận

Hà Nội

• To confirm for exit process, manage Global help desk team for exit process, responsible for fulfillment of exit checklist and escalation
• Work with insurance vendor, health check up vendor, social insurance vendor for the documents collection, card distribution, …
• To support work for employment letter, termination letter, and other HR related documents.
• To be Responsible Person for local CST check
• To support with the claim and reconciliation with Finance for Trade Union activities
• Monitor the claim and confirm for FINs further action
• To support other adhoc request from manager.
3 năm trước Xem thêm

Assistant Manager - Service Delivery

31/10/2018

Thỏa thuận

Hà Nội

• Manage 10 teams in HR Operational Hub in India for the whole Bank of nearly 1500 staff’s HR Operational activities, including: Payroll, Data management, HR Accounting, Cross Border Recharge, Vendor Management, Document management, Monitoring Exit, Risk, Benefit, Performance Bonus team.
• Manage Vendors providing Personal Income Tax, Compulsory Social Insurance, and Health Care Insurance & Health Check up services.
• Analyze Group Policy changes & Local regulation to ensure the key control standards are met then covering and implementing the changes into appropriate HR Operation systems.
• Fully in charge of regulatory reporting, tax reporting.
• To perform as independent review check for payroll and final settlements on monthly basis
• Implement the migration and integration plans on Service Delivery (end to end process) as well as other relevant activities per migration plan.
• To support other adhoc request from manager.
3 năm trước Xem thêm

Insurance Specialist (Bancassurance)

28/10/2018

Thỏa thuận

Hồ Chí Minh

• Drive Banca sale/revenue for the assigned team
• Comply with their respective Money Laundering Prevention Procedures and be alert of all times to unusual or possibly suspicious customer activity
• Advise on Affluent and hidden Affluent clients’ insurance needs
• Conduct protection needs reviews and close sales of insurance products (along with Retail Banker)
• Support Sale Team with insurance requests if required
• To achieve sales target set for the period
• Sales focused role (on FLIP)
• Engaging and deepening activities (role in client journey)
• Meet & advice (remote & in person): assist Retail Banker with sales closure
• Meet in person/ VC to fulfill clients’ advisory needs
3 năm trước Xem thêm

Collector - Field/ Tele

27/10/2018

Thỏa thuận

Hồ Chí Minh

The Role Responsibilities:
Perform call dunning activities to remind delinquency customers of upcoming repayments.
Accountable for ensure and effective chasing customer to obtain the daily, weekly and monthly target.
Sending reminder letters, postcards, facsimile notices, telegram to Line Manager
Responsible for working expeditiously on all accounts assigned and updating collection diaries in the collections tracking reports.
Following up the results of all collections activities which have been done to see how it successful
Following up customers’ requirement e.g. waiving interest or penalty fee, changing address etc.
Having solution to help customers’ problem with obtaining reasonable outcome to the bank.
Monitoring and reporting suspicious case of fraud or any sign of risk occur
Monitoring and reporting suspicious money laundering transaction/activities to Country MLPO
Handling daily report of delinquent accounts which have been called or visited to report the result of those activities to Collection Head.
Responsible for maintaining the professional image of SCB through compliance with the guidelines specified in the, Bank’s Code of Conduct/Collectors’ Code of Conduct
Ongoing self refresher training on Money Laundering Prevention.
Accountable for complying with the Bank’s compulsory training curriculum and additional development programs.
3 năm trước Xem thêm

Specialist - Business Compliance

26/10/2018

Thỏa thuận

Hà Nội

Regulatory and Product Risk Identification and Policy Setting
• Identification of material regulatory risks in the business, including those related to products and customer segments, through measured analysis of factual scenarios and / or documentation.
• Anticipates and assesses key regulatory risks in the business for management consideration and drives the development and implementation of appropriate mitigation control measures.
• Identifies regulatory risks associated with existing products and those under development.
Regulatory Relationship Management
• Supports delivery of the Regulatory Relationship Plan from a business perspective.
• Responsible for ensuring the business is properly prepared for regulatory inspections.
Regulatory Advice
• Provides timely local regulatory advice and recommendations to the business and proactively monitors business specific regulatory developments.
• Provides guidance on proper application and interpretation of laws, regulations and policies applicable to the business.
• Develops and enforces product standards and controls.
• Works on Product Programmes and Addenda for local and cross-border regulatory risks.
• Works collaboratively with the business to ensure that appropriate control standards and assurance procedures are developed and followed.
Regulatory Training
• Delivers or procures delivery of a programme of activities that educates and encourages business managers and staff to operate in compliance with relevant laws, regulations and policies. Such training would include key group and business-specific compliance and regulatory issues, for example Outsourcing, Senior Management Responsibilities and Code of Conduct.
• Assists in the development of an effective internal business compliance culture by promoting the benefits of ethical business conduct and the benefits of compliance.
Compliance Monitoring
• Supports the development of Compliance Monitoring Plans by coordinating the business specific compliance reviews, routine checks, transaction monitoring and approvals.
• Responsible for the completion of the Business Compliance Risk Review.
Compliance Reporting
• Prepares regular and accurate reports that demonstrate understanding, provide clear analysis and are escalated to the relevant business and risk managers and governance bodies.
• Handles ad hoc business specific enquiries and surveys as requested by the regulators from time to time.
Compliance Business Partnering
• Uses technical knowledge of all business products undertaken in the jurisdiction: to provide sound, technical product, regulatory and transactional advice to the business on a timely basis; to structure an appropriate compliance and regulatory control framework to govern the business; and to anticipate the impact of regulatory and compliance developments on the business and communicate such impact to the business.
• Assists Head of CIC and CC Compliance in ensuring that the business operates in accordance with (a) their legal and regulatory requirements and (b) Group standards of conduct, so as to protect and enhance the reputation of the Bank.
• Proactively drives the development and maintenance of good relationships with internal and external business stakeholders at appropriate levels ensuring an open and cooperative environment.
3 năm trước Xem thêm

Assistant Manager, Regulatory Reporting

25/10/2018

Thỏa thuận

Hà Nội

• Prepare and submit regulatory reports in time as per DOI (Departmental Operating Instructions) and SLA (Service Level Agreement) with data owners and related departments.
• Clear understanding of all regulatory reporting requirements.
• Ensure regulatory clarifications are documented and any assumptions validated.
• Periodic review of data ownership, document agreement on data ownership for all data elements in the reports.
• Check all regulatory reports to ensure the reporting process follows DOI and SLA requirement and ensure the correctness of reports before submission to regulators.
• Analyze for changes in products, source files, system to update reporting process in relation to reporting logic, DOI and SLA.
• Proactively acknowledge and monitor new requirements in regulatory report from local regulators e.g. SBV, DIV, SSC as notified by Compliance or relevant RCO.
• To identify and report all exceptions or non-compliance of regulatory control during reporting process.
• Working closely with different units of the Bank to deliver excellent services to internal and regulatory bodies in term of reporting.
• Escalate issues found in the regulatory reporting process (return/data ownership issues, errors, data quality issues)
• Ensure no fail audit and SBV inspection on Regulatory reporting.
• Willing to perform any additional tasks assigned by managers from time to time as and when appropriate.
3 năm trước Xem thêm

liên hệ

Hanoi Towers, Unit 8-01, 49 Hai Ba Trung, Hanoi, Vietnam

CÔNG VIỆC BẠN CÓ THỂ THÍCH

Tuyển Nhân Viên Kinh Doanh CHÁNH PHONG

15 triệu - 20 triệu

11/01/2022

nhân viên bán hàng Ngôi Sao Xanh

7 triệu - 10 triệu

15/05/2021

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