Mô tả công việc
- Conduct Orientation & Basic Service training to newcomers;
- Design, implement and develop Service Excellence programs;
- Support in sustaining the HC Service Culture through effective training & certification program and other training activities.
- Ensure all servers’ compliance in all policies and procedures during store operations.
- Assist Training Manager in developing and conducting Soft Skills training;
- Lead other special projects in improving service performance in stores;
- Be responsible for administrative tasks of the department.
Yêu cầu công việc
1. Education/ Training Qualifications (i.e: university degree, college, etc)
- Minimum college degree.
- Certificates in Hospitality/ Services is a plus
- English proficiency
- Minimum 2 years of experience as Server Leader or Service Trainer.
3. Knowledge of:
- Retail/ Hospitality/ F&B
4. Skills (Ability to):
- Teach/ train/ coach/ facilitate others
- Positively influences Server Leaders & store service teams towards service excellence through special recognition events.
- Drives and ensures to sustain the Highlands Coffee Service Excellence training program continuing to produce certified store Server Leaders.
5. Working hours: as dictated by needs of the business
- Works 5 days per week, 8 hours per day. Allows flexibility as needed.
6. Other special requirements (if any):
- Communication Skills, Eyes for details
Quyền lợi được hưởng
- Bonus Year & Incentive Season
- Health, Accident, Life insurance
Thông tin liên hệ
- Người liên hệ: highlands coffee
- Địa chỉ: