Senior CTS Officer (Corporate Transaction Services)

*** Key responsibilities include:
- Support clients on the day to day Trade transaction and Remittance payments queries on phone or emails
- Record all calls information according to standard operating procedures
- Acts as a Trade advisor on various Trade products enquiries
- Work closely with various stakeholders to ensure client’s requests are fulfilled
- Ensure timely and accurate delivery of reporting and monitoring of department KPIs
- Identify and escalate client issue if any
- Provide excellent customer service to all clients

- Recognized Diploma or Degree
- Have at least 3 years of prior experience in Trade Services and Remittance Services
- Good understanding of various Trade products and UCP600
- Able to work independently with excellent verbal and email-writing skills
- Able to interact effectively with internal & external parties of all levels
*** Key Competencies
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem-solving

- Competitive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment

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