Nơi làm việc:
Hồ Chí Minh
Địa chỉ: 11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Mức lương: Thỏa thuận
Kinh nghiệm: Chưa có kinh nghiệm
Hình thức làm việc:
Yêu cầu bằng cấp: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Hồ Chí Minh
Mô tả công việc
The Manager, Claims (Process) is responsible for:
- Leading H&S assessment and Claim Process Team;
- Setting up practices, procedural manuals for Claims on daily operations to bring good experiences to customer on claim services;
- Being Representative of Claims to communicate with Sales Force and other department on daily operations.
- Lead H&S assessment and Claim Process Team.
- Communicate and coordinate with other departments in identifying improvement opportunities to Claims function;
- Collaborate with TPA to process all claim cases relating to H&S and Reimbursement products. Follow up TPAs quality and all reports;
- Set up practices, procedural manuals for Claims on daily operations to bring good experiences to customer on claim services;
- Build up and improve Claims workflow to help daily operation of faster, more accurate and convenient;
- Review and revise claims forms, letters, payment … to improve TAT;
- Review and put initial signature on manual letter including Declined Letter and major claim letter;
- Handle claim complaints effectively in line with company guidelines and give customer satisfaction;
- Manage the quality of regular/ad hoc reports to highlight any trends, impacts, issues on claim to senior management;
- Other tasks as assigned.
Yêu cầu công việc
- University Graduate;
- Economics, Finance or Medical University is preferable;
- LOMA certificate is preferable;
- 5 years experience in claims field at life insurance company is preferable.
- Good command of English and Vietnamese;
- Experienced in claim assessment or knowledge of insurance would be great advantage;
- Effective interpersonal skills and good teamwork spirit.
- Customer Service Mindset;
- Well organized and good time management;
- Pro-active, innovative, integrity, meticulous and diligent;
- Strong manner of carefulness, responsibilities, problem solving, decision making, management under high pressure and upon challenges;
- Life Insurance knowledges.