Mô tả công việc
The Manager, Claims (Assessor) is responsible for:
- Leading Claim Assessor Team to fulfil all daily tasks relating to claim assessment;
- Contributing opinions on company’s new products and projects;
- Proposing ideas to improve claim process.
- Lead Claim Assessor Team to fulfil all daily tasks relating to claim assessment.
- Contribute opinions on company’s new products and projects;
- Propose ideas to improve claim process.
- Make decision on claim within own authority with productivity/ efficiency in targets;
- Manage the quality of Claim Assessment Team to meet the quality benchmark in claim decision based on quality score, error rate and different decision percentage;
- Support to give opinions for claim complaints handling in line with company guidelines;
- Build up and improve Claims workflow to help daily operation of faster, more accurate and convenient;
- Other tasks as assigned.
Yêu cầu công việc
- University Graduate;
- Economics, Finance or Medical University is preferable;
- LOMA certificate is preferable;
- 5 years experience in claims field at life insurance company is preferable.
- Good command of English and Vietnamese;
- Experienced in claim assessment or knowledge of insurance would be great advantage;
- Effective interpersonal skills and good teamwork spirit.
- Customer Service Mindset;
- Well organized and good time management;
- Pro-active, innovative, integrity, meticulous and diligent;
- Strong manner of carefulness, responsibilities, problem solving, decision making, management under high pressure and upon challenges;
- Medical and/or Life Insurance knowledges.
Quyền lợi được hưởng
- 13th month
- Health Insurance
- Training Courses
Thông tin liên hệ
- Người liên hệ: fwd vietnam life insurance company limited
- Địa chỉ: