Mô tả công việc
• Full insurance contribution, additional healthcare insurance in labor contract
• Attractive salary and benefit
• On Job Training
• Company bus support
• Professional and international working environment, flexible schedule
• Summer trip, year-end party, team building activities
• Being the first technical contact point for customers to support users/ customers on such IT products related to Microsoft products.
• Helping them to solve ongoing issues with different software solutions.
• Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
• Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
• Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
• Report to Team Manager
Yêu cầu công việc
• University/College degree, have interest in IT and good IT knowledge
• Good written and verbal English communication skills
• A team player with good interpersonal skills as well as ability to work independently.
• Customer oriented. Highly proactive person. Eager to learn. Logical thinking
• Support experience in enterprise environment is an advantage.
Quyền lợi được hưởng
- Attractive Package
- On Job Training
- International Working Environment
Thông tin liên hệ
- Người liên hệ: navigos searchs client
- Địa chỉ: