Prudential Vietnam Finance Company

[Ho Chi Minh] Customer Care ( Assistant Manager)

Prudential Vietnam Finance Company

Mức lương: Thỏa thuận

Nơi làm việc: Việc làm Hồ Chí Minh

Địa chỉ: Ho Chi Minh

Lượt xem: 3|Mã: NTD98099|Cập nhật: 23/05/2019
Hạn nộp: Đã hết hạn nộp hồ sơ
Mức lương:Thỏa thuận
Chức vụ:
Kinh nghiệm:Không yêu cầu
Hình thức làm việc:Toàn thời gian cố định
Yêu cầu bằng cấp:Không yêu cầu
Yêu cầu giới tính:Không yêu cầu
Địa điểm:Hồ Chí Minh

Mô tả công việc

* Role Purpose:
• To manage Customer Care (CC) Team to make sure providing an efficient and high quality service to customer to satisfy customers‘ needs, maintain customer’s loyalty, change the customer’s repayment behavior and ensure quality of work by leading CC Team to achieve assigned KPIs
• Periodic review, update, develop all related processes, manuals, workflows and regular and ad-hoc reports
* Key Accountabilities:
• Initiate/create ideas/initiatives to contribute for the improvement of company’s bounce rate
• Managing CC Team’s daily operations, significant customer complaint handling, operational planning, recruitment, training, reporting
• Responsible for productivity and quality of CC Team as well as staff performance
• Training responsibilities:
- Responsible for planning both required technical (workflow, professional) training and soft skills training for staff
- Conduct CC’s skills training and quality improvement training/ sharing session to other departments, if required
• Coordinating activities with other departments in the company:
- Coordinating with other related departments to handle complicated cases including preparing response letters, face to face meeting with customer/media, if required
- Coordinating with relevant departments to implement quality projects to improve business processes and services
• Responsible for preparing and follow up all relevant analysis & statistic reports

Yêu cầu công việc

* Job Requirements:
a. Qualification: University graduate, preferably in Business Administration; Banking/Finance; Customer Care or Customer Service
b. Experience: At least 3 years of experience in managing large group of people in Customer Service or Customer in services industries
c. Knowledge:
• Basic knowledge: Customer service, finance, banking knowledge preferred
• Competencies: Strong leadership, teamwork spirit and excellent management skill are required
• Computer literacy: Proficient in MS Office (Word, Excel, Power Point), Email, Internet
• Languages capability: Good command of spoken and written English and Vietnamese
d. Skills:
• Proven experience in managing a Customer Care Team is an advantage
• Negotiation, writing, decision making, problem solving, planning & presentation skill are required
• Having pleasant attitude with excellent interpersonal skills
• Professional & brilliant appearance

Quyền lợi được hưởng

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

Hồ sơ bao gồm

Thông tin liên hệ

Quy mô : Đang cập nhật

Hotline: Đang cập nhật

Fax: Đang cập nhật

Email : Đang cập nhật

Địa chỉ: Ho Chi Minh

Việc làm cùng công ty

Credit Analysis_Financial

Thỏa thuận

Hồ Chí Minh

21/06/2019

Junior MIS Analyst

10 - 15 triệu

Hồ Chí Minh

21/06/2019

Direct Sales Supervisor

Thỏa thuận

Đà Nẵng, Nam Định, Vĩnh Phúc

21/06/2019

Collection Assistant Manager

Trên 30 triệu

Hồ Chí Minh

21/06/2019

Recruitment Admin (Temporary Contract)

Thỏa thuận

Hồ Chí Minh

21/06/2019

Fraud Prevention Officer (Chuyên Viên Chống Gian Lận)

Thỏa thuận

Hồ Chí Minh

21/06/2019

Report Analyst

10 - 15 triệu

Hồ Chí Minh

21/06/2019

Assistant KYC Manager

Thỏa thuận

Bình Dương

21/06/2019

Sales Trainer (Central/ North)

Thỏa thuận

Đà Nẵng, Hà Nội, Hồ Chí Minh

21/06/2019

Customer Care Supervisor

Thỏa thuận

Hồ Chí Minh

21/06/2019

Collection Analytics Supervisor

1 - 3 triệu

Hồ Chí Minh

21/06/2019

Disbursement & Repayment Supervisor

Thỏa thuận

Hồ Chí Minh

21/06/2019

Corporate Strategy Planning and Coordination Manager

Thỏa thuận

Hồ Chí Minh

21/06/2019

Synergy & New Sales Strategy Manager

Thỏa thuận

Hồ Chí Minh

21/06/2019

IT Security Supervisor

Thỏa thuận

Hồ Chí Minh

21/06/2019

[Ho Chi Minh] Regional Sales Manager (Field Sales)

Thỏa thuận

Hồ Chí Minh

21/06/2019

Assistant Credit Initiation Manager (Data Entry & Prescreening)

Trên 30 triệu

Hồ Chí Minh

21/06/2019

Sales Officer [Thanh Hóa]

Thỏa thuận

Thanh Hóa

21/06/2019

[Central Provinces] Sales Manager

Trên 30 triệu

Đà Nẵng

21/06/2019