Mô tả công việc
• Being the first technical contact point for customers to support users/ customers on such IT products
• Helping them to solve ongoing issues with different software solutions.
• Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
• Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
• Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
• Report to Team Manager
- Full insurance contribution , additional healthcare insurance in labor contract
- Attractive salary and benefit
- Company bus support at late night
- Professional and international working environment
- Summer trip, year-end party, team building activities
Yêu cầu công việc
• University/College degree in IT advantage
• 1-3 years working experience
• Good technical base & Microsoft knowledge
• Experience of working with any ERP/CRM solution (Dynamics AX/CRM is not mandatory).
• Good communication skill.
• Support experience in enterprise environment is an advantage.
• Excellent in English (both writing & speaking skills)
Quyền lợi được hưởng
- Khám sức khỏe định kỳ hàng năm tại các bệnh viện lớn như Vinmec, Thu Cúc, Hồng Ngọc, ...
- Nghỉ mát 02 lần/năm tại các khách sạn/resort 5 sao.
- Thời gian làm việc: Thứ Hai - thứ Sáu
Thông tin liên hệ
- Người liên hệ: navigos search"s client
- Địa chỉ: