Nơi làm việc:
Địa chỉ: Thôn An Sơn, Xã Hoà Ninh, Huyện Hoà Vang, TP. Đà Nẵng, Việt Nam
Mức lương: Thỏa thuận
Chức vụ: Trưởng Nhóm
Kinh nghiệm: Chưa có kinh nghiệm
Hình thức làm việc: Toàn thời gian cố định
Yêu cầu bằng cấp: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Thực phẩm-Đồ uống
Khách sạn - Nhà hàng
Mô tả công việc
- Answer phones and respond to customer requests.
- Promote good customer relations by consistently providing premier customer satisfaction with a friendly manner, can-do attitude, and willingness to help at all times.
- Provide customers with product and service information.
- Follow-up on unsolved customer inquires.
- Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Handle customer problems with professionalism; refer more complex issues to the CS Manager or other management as necessary
- Maintain knowledge of company policies and procedures, and take responsibility to keep up to date on any changes.
Yêu cầu công việc
- Bachelor’s degree in hospitality, F&B or related fields
- Strong communication skills (in both writing and speaking Vietnamese / English)
- Good problem-solving skill
- Proficient in Word, Excel, Outlook, Internet and Power Point
- Eager to learn and grow
- Team player - able to work well with team members under high pressure
- Initiative; Can-do attitude; Be open to changes and making necessary changes
- Only Native speakers of English, Chinese, Korean