Hr2B - Talent Recruitment Jsc.

General Manager Cum Head of Operation (Customer Service) (Job#21823)

Hr2B - Talent Recruitment Jsc.

Mức lương: Trên 30 triệu

Nơi làm việc: Việc làm Hồ Chí Minh

Địa chỉ: 1st Floor, 5 Nguyen Gia Thieu Street, District 3, Ho Chi Minh City, Vietnam

Lượt xem: 29|Mã: NTD131453|Cập nhật: 14/06/2019
Hạn nộp: Đã hết hạn nộp hồ sơ
Mức lương:Trên 30 triệu
Chức vụ:
Kinh nghiệm:Không yêu cầu
Hình thức làm việc:Toàn thời gian cố định
Yêu cầu bằng cấp:Không yêu cầu
Yêu cầu giới tính:Không yêu cầu
Địa điểm:Hồ Chí Minh

Mô tả công việc

1. Primary responsibilities:
- Business growth strategy development and deployment to expand all business service offerings countrywide
- Local Joint Venture interface and local legal entity representation
- Account & Relationship Management (the company Vietnam: strategic leadership and development of our Vietnam customer exclusive service and multi-brand offering; understand customer requirements; interact with Regional Customer Care Executives)
- Delivery Manager (operational & commercial performance: account, store, end-customer happiness)
- Customer Operations Manager (leading and providing day to day direction to the local operations team, leading the individuals involved in the company Vietnam operations (Currently > 150 people and growing) leading change, leading performance)
- Act as the face of the company in Vietnam
2. Key activities:
- Support the companys Global Sales Team to grow the company Vietnam by the acquisition of new clients and representation of the company Vietnam towards current and new clients
- Establish and maintain strong client relationships
- Be “the trusted go-to person” for clients and the clients’ partners
- Own the entire account and project P&L(s) and drive both revenue making as well as cost efficiency initiatives
- Own and breath the “end-customer happiness” (B2C). No compromise on C-SAT scores! Secure the companys operations deliver highest C-SAT scores and follow up any non-compliance or deviation until resolution
- Proactively manage client satisfaction (B2B) and service delivery by anticipating and monitoring potential service problems
- Own the wider KPI scorecard agreed with clients
- Bridge customer and contractual requirements into Operations
- Interface with SCM, Marketing, Planning, and Operations as well as Finance in order to allow the delivery of all customer demands, including cost and pricing data within regular business reviews
- Coordinate marketing campaigns and various end-customer (B2C) initiatives to drive customer satisfaction

Yêu cầu công việc

1. Education Requirement:
- MBA or equivalent degree in business management
2. Personal attributes:
- Entrepreneurial skills to drive countrywide growth and expand the companys presence in Vietnam
- Local knowledge of Vietnamese business practices, laws, regulations, and general ways of working
- Strong ability to develop and foster key business relationships
- Skilled at developing strategies and plans that support continuous process improvement
- Results oriented with a proven ability to effectively manage multiple diverse tasks and assignments of varying complexity while under time constraints
- Solid influencing, collaboration, and creative problem-solving skills to meet the diverse needs of business stakeholders
- Excellent English and Vietnamese communication skills both written and oral
- Aptitude for working with minimal direction while effectively responding to emerging issues and opportunities
- Ability to remain flexible and adaptable to the company’s culture and constant evolution
- A high degree of initiative
- Excellent organizational and self-management skills
- Cross-cultural communication skills and willingness to work in virtual teams
- Strong team player and experienced manager of both direct and indirect teams
Others:
- A versatile, international area of responsibility with which you are at the pulse of the company and have the opportunity to influence crucial decisions
- A multi-cultural operating company
- An open-minded, positive and motivated environment with flat hierarchies and short decision paths
- The ability to work independently and responsibly and contribute your talents
- Colleagues who are more than happy to welcome you

Quyền lợi được hưởng

- Good benefits

Hồ sơ bao gồm

Thông tin công ty

Quy mô : Đang cập nhật

Fax: Đang cập nhật

Địa chỉ: 1st Floor, 5 Nguyen Gia Thieu Street, District 3, Ho Chi Minh City, Vietnam

Việc làm cùng công ty

#23150-Marketing Executives

Trên 30 triệu

Hồ Chí Minh

12/07/2019

Retail Manager (Job#23149)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

Retail Director – Southern Provinces (Job#23129)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

Senior Payroll Specialist (Job#22939)

Thỏa thuận

Hà Nội, Hồ Chí Minh

12/07/2019

Asia Senior Technical Support Manager - Livestock (Job#23046)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

Asia Marketing Manager - Pet Food (Job#23050)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

Head of Facilities Management Director (Job#22973)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

Senior Designer Consultant (Interior) (Job#23003)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

HR Manager (Job#22962)

Trên 30 triệu

Đồng Nai

12/07/2019

Finance and Operation Manager (Prefer Foreigner) (Job#22992)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

Manager, Financial Services Label (Job#22955)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

Head of Design Manager (Job#22948)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

School Director (Expatriate - Based in Hanoi & Da Nang) (Job#22894)

Trên 30 triệu

Đà Nẵng, Hà Nội

12/07/2019

Operational Services Director (Job#21841)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

Logistics Manager - Strong In Warehouse Management (Job#21831)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

Legal Manager – Real Estate (Job#21819)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

Production Director (Job#21821)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

Software Development Manager (Job#21804)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

Unit Head of Credit Card Usage (Job#21725)

Trên 30 triệu

Hồ Chí Minh

12/07/2019

Vị trí General Manager Cum Head of Operation (Customer Service) (Job#21823) làm tại 1st Floor, 5 Nguyen Gia Thieu Street, District 3, Ho Chi Minh City, Vietnam tuyển dụng tại Hồ Chí Minh, đang được công ty Hr2B - Talent Recruitment Jsc. tại địa chỉ 1st Floor, 5 Nguyen Gia Thieu Street, District 3, Ho Chi Minh City, Vietnam tuyển dụng với mức lương Trên 30 triệu.
Xem thêm các việc làm liên quan về General Manager Cum Head of Operation (Customer Service) (Job#21823) tại đây