Hr2B - Talent Recruitment Jsc.

General Manager Cum Head of Operation (Customer Service) (Job#21823)

Hr2B - Talent Recruitment Jsc.

Ứng tuyển

Lưu

Nơi làm việc: Hồ Chí Minh

Địa chỉ: 1st Floor, 5 Nguyen Gia Thieu Street, District 3, Ho Chi Minh City, Vietnam

Ứng tuyển

Hạn nộp: 12/07/2019

Lưu

Lượt xem: 35 Mã: NTD96240 Cập nhật: 14/06/2019

Mức lương: Trên 30 triệu

Chức vụ:

Kinh nghiệm: Chưa có kinh nghiệm

Hình thức làm việc:

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm: Hồ Chí Minh

Mô tả công việc

1. Primary responsibilities:
- Business growth strategy development and deployment to expand all business service offerings countrywide
- Local Joint Venture interface and local legal entity representation
- Account & Relationship Management (the company Vietnam: strategic leadership and development of our Vietnam customer exclusive service and multi-brand offering; understand customer requirements; interact with Regional Customer Care Executives)
- Delivery Manager (operational & commercial performance: account, store, end-customer happiness)
- Customer Operations Manager (leading and providing day to day direction to the local operations team, leading the individuals involved in the company Vietnam operations (Currently > 150 people and growing) leading change, leading performance)
- Act as the face of the company in Vietnam
2. Key activities:
- Support the companys Global Sales Team to grow the company Vietnam by the acquisition of new clients and representation of the company Vietnam towards current and new clients
- Establish and maintain strong client relationships
- Be “the trusted go-to person” for clients and the clients’ partners
- Own the entire account and project P&L(s) and drive both revenue making as well as cost efficiency initiatives
- Own and breath the “end-customer happiness” (B2C). No compromise on C-SAT scores! Secure the companys operations deliver highest C-SAT scores and follow up any non-compliance or deviation until resolution
- Proactively manage client satisfaction (B2B) and service delivery by anticipating and monitoring potential service problems
- Own the wider KPI scorecard agreed with clients
- Bridge customer and contractual requirements into Operations
- Interface with SCM, Marketing, Planning, and Operations as well as Finance in order to allow the delivery of all customer demands, including cost and pricing data within regular business reviews
- Coordinate marketing campaigns and various end-customer (B2C) initiatives to drive customer satisfaction

Yêu cầu công việc

1. Education Requirement:
- MBA or equivalent degree in business management
2. Personal attributes:
- Entrepreneurial skills to drive countrywide growth and expand the companys presence in Vietnam
- Local knowledge of Vietnamese business practices, laws, regulations, and general ways of working
- Strong ability to develop and foster key business relationships
- Skilled at developing strategies and plans that support continuous process improvement
- Results oriented with a proven ability to effectively manage multiple diverse tasks and assignments of varying complexity while under time constraints
- Solid influencing, collaboration, and creative problem-solving skills to meet the diverse needs of business stakeholders
- Excellent English and Vietnamese communication skills both written and oral
- Aptitude for working with minimal direction while effectively responding to emerging issues and opportunities
- Ability to remain flexible and adaptable to the company’s culture and constant evolution
- A high degree of initiative
- Excellent organizational and self-management skills
- Cross-cultural communication skills and willingness to work in virtual teams
- Strong team player and experienced manager of both direct and indirect teams
Others:
- A versatile, international area of responsibility with which you are at the pulse of the company and have the opportunity to influence crucial decisions
- A multi-cultural operating company
- An open-minded, positive and motivated environment with flat hierarchies and short decision paths
- The ability to work independently and responsibly and contribute your talents
- Colleagues who are more than happy to welcome you

Quyền lợi được hưởng

- Good benefits

Hồ sơ bao gồm

Thông tin liên hệ

- Người liên hệ:

- Địa chỉ:

- Email: Đăng nhập để xem email

- SĐT: Đăng nhập để xem SĐT

Vị trí General Manager Cum Head of Operation (Customer Service) (Job#21823) làm tại 1st Floor, 5 Nguyen Gia Thieu Street, District 3, Ho Chi Minh City, Vietnam tuyển dụng tại Hồ Chí Minh, đang được Hr2B - Talent Recruitment Jsc. tại địa chỉ 1st Floor, 5 Nguyen Gia Thieu Street, District 3, Ho Chi Minh City, Vietnam tuyển dụng với mức lương Trên 30 triệu. Xem thêm các việc làm liên quan về General Manager Cum Head of Operation (Customer Service) (Job#21823) tại đây

Thông tin công ty

Hr2B - Talent Recruitment Jsc.

Quy mô: Chưa cập nhật

Fax: Đang cập nhật

Địa chỉ: 1st Floor, 5 Nguyen Gia Thieu Street, District 3, Ho Chi Minh City, Vietnam

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