Mô tả công việc
• Being the first technical contact point for customers to support users/ customers on such IT products.
• Helping them to solve ongoing issues with different software solutions.
• Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
• Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
• Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
• Report to Team Manager
Yêu cầu công việc
Education and Experience
• 1-3 years working experience
Preferred Skills /Qualifications
• Good technical base & Microsoft knowledge like: Networking, DNS, Windows Server, Active Directory, IIS, SQL server, SQL Reporting Services, SharePoint, Exchange, Web Browser, etc.
• Good communication skill.
• Support experience in enterprise environment is an advantage.
• Excellent in English (both writing & speaking skills)
Quyền lợi được hưởng
- Attractive Salary Package
- Premium Healthcare Plan
Thông tin liên hệ
- Người liên hệ: navigos searchs client
- Địa chỉ: