Mức lương: 15 - 20 triệu
Chức vụ: Trưởng Nhóm
Kinh nghiệm: Chưa có kinh nghiệm
Hình thức làm việc:
Yêu cầu bằng cấp: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Mô tả công việc
JMango360 originated in early 2008 as JMango. As one of the first dedicated mobile app companies in the world, JMango has been building custom applications and systems for businesses of all sizes, from to small startups to large enterprises. Having seen this monumental shift to a mobile focused world, JMango visionaries thought that there needed to be a better way for businesses of any size to create, manage and commercialize their own applications. Thus, the company poured in 2012 all of its knowledge, expertise and technology to create the world’s first true mobile commerce applications development platform, the JMango360 Mobile App Builder. JMango360 currently has offices in the Netherlands, USA, Australia and Vietnam.
Now, we are looking for potential candidates for the position of Customer Support Agent to join our talented team immediately.
* JOB DESCRIPTION
• Being the first contact point for customers, helping them to solve ongoing issues with different software solutions.
• Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
• Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
Yêu cầu công việc
* MUST HAVE
• At least 2 years working experience in software testing
• Strong customer service skills
• Fluency in English
* NICE TO HAVE
• Good understanding of IT, mobile apps
• Good knowledge of e-commerce
• 1+ years of related working experience
* WHY WORKING WITH JMANGO?
• Innovative, friendly and supportive team
• Lunch allowance, cafeteria inside office
• Annual Health check
• Premium Personal Accident and healthcare insurance
• Competitive salary package with 13th month and performance bonus
• Annual inbound and outbound company trip
Salary range: 500- 800 USD
If you are interested in these positions, please send your CV via VietnamWorks.