Mô tả công việc
• Being an Enterprise Software Support Engineer for a well-known leading global IT corporation.
• Being the first technical contact point for customers, working with IT system admins/IT deployment engineers in medium and big size organizations, helping them to solve ongoing issues with different software solutions.
• Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
• Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
• Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
• Reporting to Team leader.
• Standard business language: English
Yêu cầu công việc
• Graduate from technical schools or have good IT knowledge
• Good written and verbal English communication skills
• A team player with good interpersonal skills as well as ability to work independently.
• Customer oriented. Highly proactive person. Eager to learn. Logical thinking.
Quyền lợi được hưởng
- Competitive package and pay raise
- Paid leave as per company policy
- A great opportunity to help shape the future of a global organization.
Thông tin liên hệ
- Người liên hệ: navigos searchs client
- Địa chỉ: