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Cargill Vietnam

Customer Service Supervisor (Bàu Bàng Industrial Zone, Bình Dương)

Cargill Vietnam

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Lưu tin

Nơi làm việc: Bình Dương

Địa chỉ: 10th floor, Maple Tree Business Center, 1060 Nguyen Van Linh, District 7, HCMC

Lưu tin

Hạn nộp: 21/08/2019

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Lượt xem: 81 Mã: NTD90435 Cập nhật: 23/07/2019

Mức lương: Thỏa thuận

Chức vụ:

Kinh nghiệm: Chưa có kinh nghiệm

Hình thức làm việc: Toàn thời gian cố định

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Ngành nghề: Dịch vụ Sản xuất - Vận hành sản xuất

Mô tả công việc

(1) Order Management:
- Manage sales portion of production schedule and work with production team to meet customer requirements
- Supervises the daily operations of a team of representatives that support customers that want to place an order, have questions, or concerns regarding product and service offering to ensure customer requests are fulfilled efficiently and achieve customer satisfaction
- Monitors phone calls on a regular basis and scores those calls based on internal quality standards
- Solving day-to-day problems by executing customer service activities with direct oversight/escalating complex issues to higher level for solution immediately.
- Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges.
(2) Demand planning:
- Closely working with Sale Team to propose sale forecast data (including projection from historical data together with updated market information) of the location for the weekly (week 0 to week 5) forecast and monthly (focusing on M1 -3) forecast
(3) Internal control:
- Daily review and checking all transactions made by CSA: order and invoicing, weighing, internal transfer. Ensure all transactions are followed process strictly and well documented. Initiate process to prevent risk.
- Coordinate with Credit team and A/R team to manage A/R based on credit policy.
- Maintains call center database by entering and verifying information; updating contact log.
(4)Team management and development
- To make sure the team at location comply with all Cargill OH&S rules and regulation.
- Development plan for each team members with suitable assigments and SMART goals. Following up and reviewing plan frequently. Reviews performance metrics, diagnoses root cause of underperformance and develops an improvement plan
- Training, coaching and motivating for teamwork spirit.
- Plans, directs, supervises, and evaluates work flow. Coordinates work activities to achieve the expected target.
- Drives employee engagement through direct interaction and support. Celebrates team and individual success. Drives higher employee engagement scores as reflected in internal EE survey
- Assists Workforce Management when needed to ensure resources are available when needed
(5) Others:
- Conduct MPP meeting monthly: analysis data from previous month, lead discussion for issues, improvement and customer solution.
- Prepare statistics related to customer service function for processes improvement.
- Work with commercial team for feedback and to improve customer service.
- Work with Operation and Supply Chain for demand planning and collaboration for customer focus.

Yêu cầu công việc

- Strong interpersonal and communication skills.
- Proficiency in the management of resources
- Good at English
- Constructive and creative thinking (e.g. in problem solving)
- Proactive (e.g. for customer information gathering)
- Proficiency in the management of resources
- Ability to train and coach team members on processes, procedures, compliance and product knowledge
- Strong competence in the use of technology and software applications including SAP, CRM.
- Ability to influence team members to achieve individual and team objectives
- Experience in customer service in manufacturing companies is a plus
- Local candidates are preferable (Lai Uyên, Bàu Bàng)

Quyền lợi được hưởng

- 13th month salary & Annual performance bonus
- AON Health care for employee & dependants
- 14 annual leave days/ year

Hồ sơ bao gồm

- 13th month salary & Annual performance bonus
- AON Health care for employee & dependants
- 14 annual leave days/ year

Thông tin liên hệ

- Người liên hệ:

- Địa chỉ:

- Email: Đăng nhập để xem email

- SĐT: Đăng nhập để xem SĐT

Vị trí Customer Service Supervisor (Bàu Bàng Industrial Zone, Bình Dương) làm tại 10th floor, Maple Tree Business Center, 1060 Nguyen Van Linh, District 7, HCMC tuyển dụng tại cargill vietnam, đang được Cargill Vietnam tại địa chỉ 10th floor, Maple Tree Business Center, 1060 Nguyen Van Linh, District 7, HCMC tuyển dụng với mức lương Thỏa thuận. Xem thêm các việc làm liên quan về Customer Service Supervisor (Bàu Bàng Industrial Zone, Bình Dương) tại đây

Thông tin công ty

Cargill Vietnam

Quy mô: Chưa cập nhật

Fax: Đang cập nhật

Địa chỉ: 10th floor, Maple Tree Business Center, 1060 Nguyen Van Linh, District 7, HCMC

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