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Customer Relations Manager

Công Ty TNHH Biển Ngọc Hồ Tràm

Mức lương: Thỏa thuận

Nơi làm việc: Việc làm Hồ Chí Minh

Địa chỉ: 65A Xuân Thủy, Phường Thảo Điền , Quận 2 , Hồ Chí Minh , Việt Nam

Lượt xem: 1|Mã: NTD97961|Cập nhật: 12/02/2019
Hạn nộp:
Mức lương:Thỏa thuận
Chức vụ:
Kinh nghiệm:2 - 5 năm kinh nghiệm
Hình thức làm việc:Toàn thời gian cố định
Yêu cầu bằng cấp:Cử nhân
Yêu cầu giới tính:Không yêu cầu
Địa điểm:Hồ Chí Minh

Mô tả công việc

* Job Description:

- Apply an energetic, intelligent, entrepreneurial, and proactive approach to satisfy customer’s needs completely
- Manage relationship with owners by responding to suggestions and complaints.
- Oversee and Handle all inquiries as well as complaints from customers after thoroughly understanding their needs. Achieve superior ratings from Customers.
- Be available to meet customers on a regular basis and create relationships
- Analyze and negotiate customer’s needs and make recommendations, strategic plans, ensuring that plans meet the customer standards, policies, goals and objectives.
- Coordinate with internal teams (especially Sales & Marketing team) as appropriate to manage contract / lease due diligence process necessary to complete transactions and to have an insight of customer’s needs and behaviors.
- Manage a customer service team of 2-3 individuals.
- Developing strong leadership and interpersonal skills.
- Other duties as assigned from line manager and Board of Directors.

Yêu cầu công việc

* Essential Skills & Experience:

- Bachelor’s degree and related experience or equivalent combination of education and experience.
- 3 years minimum of experience in customer service in hotels and real estate and related business experience in connection with hospitality or customer service.
- Must be able to handle complaints and find friendly resolutions with customer disputes.
- Drive for results - A proven ability to meet targeted goals and objectives, bottom line oriented, push self and others for results.
- Exceptional analytical and communication skills.
- Ability to exercise discretion when dealing with confidential information.
- Ability to deal with ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, can comfortably handle problems and uncertainty.
- Demonstrated leadership skills, including the ability to motivate, make effective business decisions and active problem-solving.
- PC Proficiency to include but not limited to MS Word, Excel, Outlook, PowerPoint and Access, browser based applications and some light website maintenance.
- Must be proficient in Vietnamese and English

Quyền lợi được hưởng

Hồ sơ bao gồm

Thông tin liên hệ

Quy mô : Từ 25 - 99 nhân viên

Hotline: Đang cập nhật

Fax: Đang cập nhật

Email : Đang cập nhật

Địa chỉ: 65A Xuân Thủy, Phường Thảo Điền , Quận 2 , Hồ Chí Minh , Việt Nam

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