Hsbc Vietnam

CRM & Analytics Manager (GCB6)

Hsbc Vietnam

Ứng tuyển

Lưu

Nơi làm việc: Hồ Chí Minh

Địa chỉ: The Metropolitan, 235 Dong Khoi Street, District 1, HCMC

Ứng tuyển

Hạn nộp: 13/10/2019

Lưu

Lượt xem: 29 Mã: NTD87137 Cập nhật: 14/08/2019

Mức lương: Thỏa thuận

Chức vụ:

Kinh nghiệm: Chưa có kinh nghiệm

Hình thức làm việc:

Yêu cầu bằng cấp: Không yêu cầu

Yêu cầu giới tính: Không yêu cầu

Địa điểm: Hồ Chí Minh

Mô tả công việc

The role reports to VP CRM & Analytics for RBWM. The role responsible for managing and implementing RBWMs CRM and Analytics initiatives, both for Local & Regional. The CRM & Analytics strategy seeks to build long term, ethical client relationships and high quality analytical output; with the goal of deriving long term values from each individual customers.
The role is responsible for the preparation and execution of all customer information and provision of analytical support for customer initiatives (e.g. campaigns) and to support all RBWM activities in areas of Proposition and Product Management. The individual is also expected to collaborate with other team members to identify key trends that arise from the analysis of customer data and work with other areas in CVM to ensure they are planned into BAU activity where appropriate.
The role is required to collaboration with MKT and the various business partners (eg. Sales & Distribution, CCR, IT, Products & Planning, OPPS, etc). It covers the full loop of strategizing, planning & development, executing, evaluating and enhancing tools, programmers and initiatives.
Impact on the Business / Function
• Plan and implement all CRM projects with the Regional and/or relevant business units so as to deliver a highly efficient CRM & Analytics platform to increase profitability and sales number for all different products and sales forces
• Ensure that the approach is collective and comprehensive, considering people, processes, culture and systems
• Assist VP CRM & Analytics to utilize customer data to actively prepare product treatments to optimize value for both customer and Bank in line with our customer propositions
• Collaborate with other team members to integrate and enhance CRMS usage as part of customer management and sales process, including processes and system improvements
• Support VP CRM and Analytics to run initiatives/campaigns across all sales channels, including self-service, online channel, lead-bank program…
• Support VP CRM and Analytics to Standardize all CRM core process/workflow. Maintain regular data cleaning and data integrity programs to ensure that RBWM database continues to have high data integrity
• Works on assigned regional/local projects
• Monitoring & suggesting solution to improve RBWM customer database integrity when required
Customers / Stakeholders
• Deliver support to sales channels to create/ maintain/expand customer relationships
• Support VP CRM and Analytics to provide advice to end users to optimize the use of CRM-system platform to drive and deliver sales growth, includes the use of artificial intelligence of CRMS (eg: IS /KET) to build and generate business leads to the respective sales streams
• Support VP CRM and Analytics to provide system training & refresh training for business users if required
• Treat customer fairly with integrity
Leadership & Teamwork
• To support VP CRM & Analytics in providing a high quality, customer driven, support function
• Proactive work on assigned initiatives while ensuring timely implementation
Operational Effectiveness & Control
• Assist VP CRM and Analytics to determine the need and monitor our competitive position in complaints within assigned customer segment through market research, data warehouse analysis, complaints data and feedback from other business units and line managers. Support VP CRM & Analytics to execute the analysis and use information gathered to develop strategies to optimize the customer experience
• Collaborate with the team to build up an effective team through communication, knowledge sharing, and development plans. Join up to cultivate an environment that supports diversity and reflects the HSBC brand
• Review & improve the process for providing leads sales teams in a timely manner
• In some projects / assigned areas, act as main contact point for ASP on CRM & Analytics related matters
• Comply with internal control/Compliance policies
• Be responsible an adequate understanding of all relevant regulations applicable to the business and generally assisting with resolution of compliance related issues
• Complete tasks and fulfill responsibilities as outlined in CDD LoBP, AML Policy; Sanctions Policy and always stay vigilant to identify and report warning signs to detect, deter and protect customers and the bank from fraud and financial crimes

Yêu cầu công việc

To be successful in the role, you should meet the following requirements:
• University (BA) or (BS)
• Two to five years of experience
• Experience in banking, finance or related industry
• Knowledge and skill of CRM and Analytics
• Good time management, good communication skill
• Able to meet tight deadlines and multitask
• Excellent analytical capabilities
• Exhibit strong interpersonal skills
• Must be independent worker as well as a good team player

Quyền lợi được hưởng

- Bonus

Hồ sơ bao gồm

Thông tin liên hệ

- Người liên hệ:

- Địa chỉ:

- Email: Đăng nhập để xem email

- SĐT: Đăng nhập để xem SĐT

Vị trí CRM & Analytics Manager (GCB6) làm tại The Metropolitan, 235 Dong Khoi Street, District 1, HCMC tuyển dụng tại Hồ Chí Minh, đang được Hsbc Vietnam tại địa chỉ The Metropolitan, 235 Dong Khoi Street, District 1, HCMC tuyển dụng với mức lương Thỏa thuận. Xem thêm các việc làm liên quan về CRM & Analytics Manager (GCB6) tại đây

Thông tin công ty

Hsbc Vietnam

Quy mô: Chưa cập nhật

Fax: Đang cập nhật

Địa chỉ: The Metropolitan, 235 Dong Khoi Street, District 1, HCMC

Việc làm cùng công ty

Procurement Manager (GCB6)

Thỏa thuận

Hồ Chí Minh

13/10/2019

Portfolio Management Associate (GCB7)

Thỏa thuận

Hồ Chí Minh

13/10/2019

HSBC Workplace Experience Programme 2019 - Intake 2

Thỏa thuận

Hồ Chí Minh

13/10/2019

Vice President Regulatory Reporting (GCB5)

Thỏa thuận

Hồ Chí Minh

13/10/2019

Head of Operational Management (GCB4)

Thỏa thuận

Hồ Chí Minh

13/10/2019

Fcc Operations Investigator (GCB7) - Multiple Vacancies

Thỏa thuận

Hồ Chí Minh

13/10/2019

Data Manager (GCB6)

Thỏa thuận

Hồ Chí Minh

13/10/2019

Associate, Global Markets Corporate Sales (GCB5)

Thỏa thuận

Hồ Chí Minh

13/10/2019

Trade Middle Office Assistant (Gcb8)

Thỏa thuận

Hồ Chí Minh

13/10/2019

Branch Network Operations Control Manager (GCB6)

Thỏa thuận

Hồ Chí Minh

13/10/2019

Retail Store Manager (GCB6)

Thỏa thuận

Hồ Chí Minh

13/10/2019

Vice President, External Investigative Reporting Manager (GCB5)

Thỏa thuận

Hồ Chí Minh

13/10/2019

Contact Centre Service and Sales Site Administrator (Gcb8)

Thỏa thuận

Hồ Chí Minh

13/10/2019

Senior Vice President, Head of Mobile Sales, South (GCB4)

Thỏa thuận

Hồ Chí Minh

13/10/2019

Contact Centre Service and Sales Site Administrator (GCB7)

Thỏa thuận

Hồ Chí Minh

13/10/2019

Third-Party Sales Management Manager, RBWM (GCB6)

Thỏa thuận

Hồ Chí Minh

13/10/2019

Product Manager, Liabilities & Wealth (GCB6)

Thỏa thuận

Hồ Chí Minh

13/10/2019

Việc làm tương tự
Ngân Hàng TNHH Mtv Woori Việt Nam

(CN Hồ Chí Minh) Investment Banking Officer/ Chuyên Viên Ngân Hàng Đầu Tư Có Kinh Nghiệm

Hsbc Vietnam

Mức lương: Thỏa thuận

Địa chỉ : Hồ Chí Minh

Hạn nộp hồ sơ : 23/10/2019

Mizuho Bank, Ltd - Hanoi Branch

Clerk - Operation I Dept.

Hsbc Vietnam

Mức lương: Thỏa thuận

Địa chỉ : Hồ Chí Minh

Hạn nộp hồ sơ : 25/10/2019

Công Ty Tài Chính Trách Nhiệm Hữu Hạn Mb Shinsei

Chuyên Viên Cao Cấp Giám Sát Chất Lượng Thu Hồi Nợ

Hsbc Vietnam

Mức lương: 20 - 30 triệu

Địa chỉ : Hồ Chí Minh

Hạn nộp hồ sơ : 25/10/2019

Ngân Hàng Thương Mại Cổ Phần Hàng Hải Việt Nam ( Msb )

Chuyên Viên Cao Cấp Quản Lý Quy Trình - MSB

Hsbc Vietnam

Mức lương: Thỏa thuận

Địa chỉ : Hồ Chí Minh

Hạn nộp hồ sơ : 25/10/2019