Mô tả công việc
• Be part of the CB Account Services unit to achieve excellent service quality by meeting / exceeding service standards for the Banks through :
o Effectively managing the systems and processes within statutory guidelines and operational risk policy.
o Completes all tasks in accordance with the operational procedures, Key Control Standards, Group Policies and regulatory requirements
o Completes all tasks within the stipulated turnaround time
o Completes all tasks accurately
o A specialized cell is created within Operations to handle the incomplete / incorrect applications. The cell contacts customers, if required, to obtain information / documents
• Checker and authorizer for Account opening: Documentation, CDD checking and data input by maker.
• Support Team Leader to control capacity and daily works of the team to meet the services level agreement and provide excellent services to customers.
• Organize and ensure all functions and operations are prioritized and complete without backlog to ensure service quality and elimination of frauds and losses.
• Ensure that Account Opening Forms, documentations mandates and all letters of instructions from customers are updated and filed accordingly
• Assist in administrative duties and other ad-hoc & miscellaneous activities as assigned by the line manager
• To back up in account opening and maintenances authorizing and checking functions where/when necessary
• Back up team members who are on lunch/leave/ML/training where necessary.
• Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
• Ensure service performance standards are consistently met and reviewed.
• Be part of specialized cell in Find & fix process for account opening applications.
• Be CDD checker for SME and Direct Sales team.
Be CDD checker for Periodic Account Review of EDD Individual Customers.
Yêu cầu công việc
University Graduate, Major in Economic and Banking is preferable.
Good knowledge of banking products and local regulations.
Good communication skill in both English and Vietnamese.
Ability to work under pressure.
More than 3 years experience in Account Services Operations
Client service skill and problem solving skill.
Assist in administrative duties and other adhoc & miscellaneous activities as assigned by line manager
Quyền lợi được hưởng
- 13th payment
- Premium Healthcare plan for you and your dependents
- 18 days full paid leave a year
Thông tin liên hệ
- Người liên hệ: standard chartered bank
- Địa chỉ: